Surrey Heath PCN: primary care network practices and patient survey
Surrey Heath PCN is a primary care network of 7 GP practices with 102,280 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,924 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Surrey Heath PCN with survey results, the share of patients describing their overall experience as good ranges from 65% at Upper Gordon Road Surgery to 95% at Lightwater Surgery, with a median of 81% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Lightwater Surgery has the highest share finding it easy to get through by phone (87%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Lightwater Surgery | 15,776 | 95% | 87% | Good | 1,892 |
| Station Road Surgery | 9,143 | 90% | 81% | Good | 2,034 |
| Park House Surgery | 6,262 | 83% | 49% | Good | 2,518 |
| Dr Fisher & Partners | 9,498 | 81% | 61% | Good | 1,870 |
| Park Road Group Practice | 22,493 | 79% | 56% | Outstanding | 1,875 |
| Frimley Green Medical Centre | 28,509 | 77% | 38% | Good | 1,889 |
| Upper Gordon Road Surgery | 10,599 | 65% | 41% | Good | 1,865 |
Results for the network as a whole, from 739 responses, against Surrey and Sussex and England.
| Survey question | Surrey Heath PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 57% | 55% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 51% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
There are 1,924 registered patients per full-time-equivalent qualified GP in Surrey Heath PCN, fewer than England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 466 appointments a month per 1,000 patients (England: 510), 62% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
20% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.4% over the year (England: shrank 1.1%).
| Measure | Surrey Heath PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 1,924 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 466 | 521 | 510 |
| Face-to-face appointments | 62% | 58% | 63% |
| Same day as booked | 43% | 45% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 20% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Surrey Heath PCN is dementia (1.0% against 0.8%), and the furthest below is osteoporosis (0.7% against 1.2%).
| Condition register | Age group | Surrey Heath PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.0% | 15.2% | 15,545 |
| Depression | 18+ yrs | 12.8% | 14.3% | 10,684 |
| Diabetes | 17+ yrs | 7.1% | 7.9% | 6,028 |
| Asthma | 6+ yrs | 6.2% | 6.6% | 6,012 |
| Cancer | All ages | 4.0% | 3.8% | 4,126 |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% | 3,209 |
| Coronary heart disease | All ages | 2.8% | 3.0% | 2,864 |
| Atrial fibrillation | All ages | 2.5% | 2.2% | 2,603 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 1,785 |
| COPD | All ages | 1.3% | 1.9% | 1,363 |
| Dementia | All ages | 1.0% | 0.8% | 1,032 |
| Heart failure | All ages | 0.8% | 1.1% | 865 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 605 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 622 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 287 |
| Serious mental illness | All ages | 0.6% | 1.0% | 662 |
| Learning disability | All ages | 0.5% | 0.6% | 472 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 448 |
| Palliative care | All ages | 0.4% | 0.6% | 383 |
- Alps Group PCN (4 practices)
- East & Central Brighton PCN (9 practices)
- Eastbourne East PCN (3 practices)
- Hailsham PCN (2 practices)
- North & Central Brighton PCN (4 practices)
- Victoria Eastbourne PCN (4 practices)
- West Hove PCN (4 practices)
- Woking Wise 1 PCN (4 practices)
Which practices are in Surrey Heath PCN?
Dr Fisher & Partners, Frimley Green Medical Centre, Lightwater Surgery, Park House Surgery, Park Road Group Practice, Station Road Surgery and Upper Gordon Road Surgery.
How do patients rate Surrey Heath PCN?
81% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Surrey Heath PCN cover?
102,280 registered patients across 7 practices in September 2026.
How many patients per GP does Surrey Heath PCN have?
1,924 per full-time-equivalent qualified GP, against 2,171 across England.