Mayfield Medical Centre, Farnborough: patient reviews and CQC rating
Mayfield Medical Centre is a GP practice in Farnborough with 8,965 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 5.2 full-time-equivalent qualified GPs, or 1,724 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mayfield Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 6 practices in Farnborough with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (58%). 85 patients answered the survey (response rate 21%).
| Survey question | Mayfield Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 68% | 74% | 77% |
| Easy to contact by phone | 63% | 52% | 57% |
| Easy to contact via the website | 39% | 55% | 58% |
| Easy to contact via the NHS App | 48% | 51% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 66% | 70% | 73% |
| Wait for appointment about right | 53% | 65% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 83% | 86% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
CQC's overall rating for Mayfield Medical Centre is Good, published in January 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,965 patients were registered at Mayfield Medical Centre in September 2026, down 2.4% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 1,724 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 2.4 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 4.2 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 5.2 | 5.2 |
From June 2026 to August 2026 the practice recorded 4,778 appointments a month, or 533 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 34% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Mayfield Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 533 | 526 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 34% | 43% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.5% against 7.9%). It has a lower share for chronic kidney disease (3.2% against 4.6%) and cancer (3.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 23.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.1% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.7% | 74.9% |
Mayfield Medical Centre, Croyde Close, Farnborough, GU14 8UE. Phone: 01252 541884. Website: www.mayfieldmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Giffard Drive Surgery | 0.6 km | 76% |
| Jenner House Surgery | 1.4 km | 79% |
| Alexander House Surgery | 1.7 km | 92% |
| Station Road Surgery | 1.7 km | 90% |
| Voyager Family Health | 2.1 km | 76% |
- Alexander House Surgery (92% overall experience good)
- Giffard Drive Surgery (76% overall experience good)
- Jenner House Surgery (79% overall experience good)
- North Camp Surgery (77% overall experience good)
- Voyager Family Health (76% overall experience good)
How do patients rate Mayfield Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Mayfield Medical Centre as good, below the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at Mayfield Medical Centre?
8,965 patients were registered in September 2026, down 2.4% on a year earlier.
What is Mayfield Medical Centre's CQC rating?
Good overall, published in January 2019.
How many GPs does Mayfield Medical Centre have?
5.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,724 patients per GP against 2,171 across England.
Are appointments at Mayfield Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mayfield Medical Centre's phone number?
01252 541884.