Jenner House Surgery, Farnborough: patient reviews and CQC rating
Jenner House Surgery is a GP practice in Farnborough with 7,728 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 5.8 full-time-equivalent qualified GPs, or 1,343 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Jenner House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 61%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 61%, against 69% across England. With 109 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 2nd of the 6 practices in Farnborough with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (72%). 109 patients answered the survey (response rate 27%).
| Survey question | Jenner House Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 61% | 52% | 57% |
| Easy to contact via the website | 53% | 55% | 58% |
| Easy to contact via the NHS App | 58% | 51% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 73% | 70% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 87% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for Jenner House Surgery is Good, published in June 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,728 patients were registered at Jenner House Surgery in September 2026, down 3.3% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 1,343 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 5.8 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 4.0 | 4.0 |
| August 2025 | 5.8 | 5.8 |
| August 2026 | 5.8 | 5.8 |
From June 2026 to August 2026 the practice recorded 4,013 appointments a month, or 519 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 39% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Jenner House Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 519 | 526 | 510 |
| Face to face | 73% | 58% | 63% |
| Same day as booked | 39% | 43% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for epilepsy (1.2% against 0.8%), atrial fibrillation (2.8% against 2.2%) and diabetes (9.8% against 7.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
Jenner House Surgery, 159-161 Cove Road, Farnborough, GU14 0HQ. Phone: 01252 548141.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Giffard Drive Surgery | 0.7 km | 76% |
| Voyager Family Health | 1.1 km | 76% |
| Mayfield Medical Centre | 1.4 km | 68% |
| Alexander House Surgery | 1.6 km | 92% |
| North Camp Surgery | 2.6 km | 77% |
- Alexander House Surgery (92% overall experience good)
- Giffard Drive Surgery (76% overall experience good)
- Mayfield Medical Centre (68% overall experience good)
- North Camp Surgery (77% overall experience good)
- Voyager Family Health (76% overall experience good)
How do patients rate Jenner House Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Jenner House Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Jenner House Surgery?
7,728 patients were registered in September 2026, down 3.3% on a year earlier.
What is Jenner House Surgery's CQC rating?
Good overall, published in June 2018.
How many GPs does Jenner House Surgery have?
5.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,343 patients per GP against 2,171 across England.
Are appointments at Jenner House Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Jenner House Surgery's phone number?
01252 548141.