Alexander House Surgery, Farnborough: patient reviews and CQC rating
Alexander House Surgery is a GP practice in Farnborough with 10,866 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 5.2 full-time-equivalent qualified GPs, or 2,084 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Alexander House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 83%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 6 practices in Farnborough with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (82%). 104 patients answered the survey (response rate 30%).
| Survey question | Alexander House Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 92% | 74% | 77% |
| Easy to contact by phone | 83% | 52% | 57% |
| Easy to contact via the website | 76% | 55% | 58% |
| Easy to contact via the NHS App | 83% | 51% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 91% | 70% | 73% |
| Wait for appointment about right | 83% | 65% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 92% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 573 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Alexander House Surgery is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,866 patients were registered at Alexander House Surgery in September 2026, up 6.4% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,084 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 4.1 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 4.2 |
| August 2024 | 4.2 | 4.2 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 5.2 | 5.2 |
From June 2026 to August 2026 the practice recorded 8,008 appointments a month, or 737 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 45% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Alexander House Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 737 | 526 | 510 |
| Face to face | 43% | 58% | 63% |
| Same day as booked | 45% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.2% against 1.2%), dementia (1.5% against 0.8%) and heart failure (1.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 9.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Osteoporosis | 50+ yrs | 3.2% | 1.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.5% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.9% | 74.9% |
98% of the practice's patients live in the GU14 postcode district. 98% live in Rushmoor, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| GU14 | 10,568 | 98% |
Alexander House Surgery, 2 Salisbury Road, Farnborough, GU14 7AW. Phone: 01252 541155. Website: www.alexanderhousesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Giffard Drive Surgery | 1.5 km | 76% |
| Jenner House Surgery | 1.6 km | 79% |
| Mayfield Medical Centre | 1.7 km | 68% |
| North Camp Surgery | 1.9 km | 77% |
| Frimley Green Medical Centre | 2.1 km | 77% |
- Giffard Drive Surgery (76% overall experience good)
- Jenner House Surgery (79% overall experience good)
- Mayfield Medical Centre (68% overall experience good)
- North Camp Surgery (77% overall experience good)
- Voyager Family Health (76% overall experience good)
How do patients rate Alexander House Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Alexander House Surgery as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Alexander House Surgery?
10,866 patients were registered in September 2026, up 6.4% on a year earlier.
What is Alexander House Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Alexander House Surgery have?
5.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,084 patients per GP against 2,171 across England.
Are appointments at Alexander House Surgery face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Alexander House Surgery's phone number?
01252 541155.