Giffard Drive Surgery, Farnborough: patient reviews and CQC rating
Giffard Drive Surgery is a GP practice in Farnborough with 9,779 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2021. It has 4.6 full-time-equivalent qualified GPs, or 2,138 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Giffard Drive Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 71%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 59%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 6 practices in Farnborough with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (70%). 86 patients answered the survey (response rate 25%).
| Survey question | Giffard Drive Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 76% | 74% | 77% |
| Easy to contact by phone | 48% | 52% | 57% |
| Easy to contact via the website | 68% | 55% | 58% |
| Easy to contact via the NHS App | 71% | 51% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 74% | 70% | 73% |
| Wait for appointment about right | 59% | 65% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 83% | 86% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
CQC's overall rating for Giffard Drive Surgery is Good, published in August 2021. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
9,779 patients were registered at Giffard Drive Surgery in September 2026, down 0.5% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,138 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 3.6 nurses and 4.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 4.8 | 4.8 |
| August 2025 | 4.0 | 4.0 |
| August 2026 | 4.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 6,169 appointments a month, or 631 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 53% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Giffard Drive Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 631 | 526 | 510 |
| Face to face | 50% | 58% | 63% |
| Same day as booked | 53% | 43% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.8% against 1.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), chronic kidney disease (1.6% against 4.6%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
Giffard Drive Surgery, 68 Giffard Drive, Cove, Farnborough, GU14 8QB. Phone: 01252 541282.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mayfield Medical Centre | 0.6 km | 68% |
| Jenner House Surgery | 0.7 km | 79% |
| Alexander House Surgery | 1.5 km | 92% |
| Voyager Family Health | 1.6 km | 76% |
| Station Road Surgery | 2.2 km | 90% |
- Alexander House Surgery (92% overall experience good)
- Jenner House Surgery (79% overall experience good)
- Mayfield Medical Centre (68% overall experience good)
- North Camp Surgery (77% overall experience good)
- Voyager Family Health (76% overall experience good)
How do patients rate Giffard Drive Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Giffard Drive Surgery as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Giffard Drive Surgery?
9,779 patients were registered in September 2026, down 0.5% on a year earlier.
What is Giffard Drive Surgery's CQC rating?
Good overall, published in August 2021.
How many GPs does Giffard Drive Surgery have?
4.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,138 patients per GP against 2,171 across England.
Are appointments at Giffard Drive Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Giffard Drive Surgery's phone number?
01252 541282.