Voyager Family Health, Farnborough: patient reviews and CQC rating
Voyager Family Health is a GP practice in Farnborough with 19,536 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in December 2022. It has 9.1 full-time-equivalent qualified GPs, or 2,148 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Voyager Family Health
Its best result against England is the share who found the reception and administrative team helpful: 93%, above the England figure of 85%. Its weakest is the share who said the wait for their last appointment was about right: 65%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 6 practices in Farnborough with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (78%). 112 patients answered the survey (response rate 28%).
| Survey question | Voyager Family Health | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 76% | 74% | 77% |
| Easy to contact by phone | 60% | 52% | 57% |
| Easy to contact via the website | 65% | 55% | 58% |
| Easy to contact via the NHS App | 57% | 51% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 73% | 70% | 73% |
| Wait for appointment about right | 65% | 65% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 774 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Voyager Family Health is Requires Improvement, published in December 2022. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (January 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
19,536 patients were registered at Voyager Family Health in September 2026, down 1.2% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 9.1 full-time-equivalent qualified GPs, there are 2,148 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 6.1 nurses and 6.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.2 | 8.9 |
| August 2024 | 8.2 | 9.8 |
| August 2025 | 8.8 | 8.8 |
| August 2026 | 9.1 | 12.1 |
From June 2026 to August 2026 the practice recorded 7,096 appointments a month, or 363 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 33% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Voyager Family Health | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 363 | 526 | 510 |
| Face to face | 66% | 58% | 63% |
| Same day as booked | 33% | 43% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), a learning disability (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.0% | 14.3% |
| High blood pressure | All ages | 14.4% | 15.2% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
Voyager Family Health, Farnborough Centre for Health, Apollo Rise, Farnborough, GU14 0NP. Phone: 01252 545078. Website: voyagerfamilyhealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Jenner House Surgery | 1.1 km | 79% |
| Giffard Drive Surgery | 1.6 km | 76% |
| Mayfield Medical Centre | 2.1 km | 68% |
| Alexander House Surgery | 2.6 km | 92% |
| North Camp Surgery | 3.4 km | 77% |
- Alexander House Surgery (92% overall experience good)
- Giffard Drive Surgery (76% overall experience good)
- Jenner House Surgery (79% overall experience good)
- Mayfield Medical Centre (68% overall experience good)
- North Camp Surgery (77% overall experience good)
How do patients rate Voyager Family Health?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Voyager Family Health as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Voyager Family Health?
19,536 patients were registered in September 2026, down 1.2% on a year earlier.
What is Voyager Family Health's CQC rating?
Requires Improvement overall, published in December 2022.
How many GPs does Voyager Family Health have?
9.1 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,148 patients per GP against 2,171 across England.
Are appointments at Voyager Family Health face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Voyager Family Health's phone number?
01252 545078.