Parishes Bridge Medical Practice, West Byfleet: patient reviews and CQC rating
Parishes Bridge Medical Practice is a GP practice in West Byfleet with 9,624 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 3.6 full-time-equivalent qualified GPs, or 2,689 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parishes Bridge Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 34%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 3 practices in West Byfleet with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (68%). 83 patients answered the survey (response rate 24%).
| Survey question | Parishes Bridge Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 59% | 78% | 77% |
| Easy to contact by phone | 34% | 55% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 35% | 54% | 54% |
| Reception team helpful | 76% | 86% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 64% | 70% | 69% |
| Listened to well | 76% | 88% | 87% |
| Treated with care and concern | 72% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 324 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Parishes Bridge Medical Practice is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,624 patients were registered at Parishes Bridge Medical Practice in September 2026, down 3.3% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,689 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.6 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 3.6 | 3.6 |
From June 2026 to August 2026 the practice recorded 6,110 appointments a month, or 635 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 45% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Parishes Bridge Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 635 | 521 | 510 |
| Face to face | 39% | 58% | 63% |
| Same day as booked | 45% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.5% against 1.2%), a learning disability (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.3% | 15.2% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
Parishes Bridge Medical Practice, West Byfleet Health Centre, West Byfleet, KT14 6DH. Phone: 01932 336933. Website: www.wbhc.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wey Family Practice | 0.0 km | 88% |
| Madeira Medical | 0.0 km | 80% |
| Dr Munira Mohamed | 1.8 km | 72% |
| Maybury Surgery | 2.7 km | 79% |
| College Road Surgery | 2.9 km | 82% |
- Madeira Medical (80% overall experience good)
- Wey Family Practice (88% overall experience good)
How do patients rate Parishes Bridge Medical Practice?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Parishes Bridge Medical Practice as good, below the England figure of 77%. 34% found it easy to get through by phone.
How many patients are registered at Parishes Bridge Medical Practice?
9,624 patients were registered in September 2026, down 3.3% on a year earlier.
What is Parishes Bridge Medical Practice's CQC rating?
Good overall, published in August 2016.
How many GPs does Parishes Bridge Medical Practice have?
3.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,689 patients per GP against 2,171 across England.
Are appointments at Parishes Bridge Medical Practice face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parishes Bridge Medical Practice's phone number?
01932 336933.