Sheet Street Surgery, Windsor: patient reviews and CQC rating
Sheet Street Surgery is a GP practice in Windsor with 8,905 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2022. It has 5.1 full-time-equivalent qualified GPs, or 1,742 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sheet Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 56%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 3 practices in Windsor with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (88%). 97 patients answered the survey (response rate 27%).
| Survey question | Sheet Street Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 90% | 76% | 77% |
| Easy to contact by phone | 77% | 56% | 57% |
| Easy to contact via the website | 75% | 57% | 58% |
| Easy to contact via the NHS App | 56% | 53% | 54% |
| Reception team helpful | 91% | 84% | 85% |
| Last contact good | 86% | 72% | 73% |
| Wait for appointment about right | 84% | 69% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 95% | 90% | 90% |
CQC's overall rating for Sheet Street Surgery is Requires Improvement, published in August 2022. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good. Its previous overall rating was Good (March 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,905 patients were registered at Sheet Street Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,742 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.8 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 6.0 |
| August 2024 | 4.6 | 6.7 |
| August 2025 | 4.0 | 5.1 |
| August 2026 | 5.1 | 7.0 |
From June 2026 to August 2026 the practice recorded 3,667 appointments a month, or 412 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 40% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Sheet Street Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 412 | 451 | 510 |
| Face to face | 58% | 60% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.5% against 1.1%), cancer (5.3% against 3.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for a learning disability (0.3% against 0.6%), osteoporosis (0.7% against 1.2%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Sheet Street Surgery, 21 Sheet Street, Windsor, SL4 1BZ. Phone: 01753 860334. Website: www.sheetstreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Jabbar & Partners | 0.8 km | 71% |
| Clarence Medical Centre | 0.9 km | 78% |
| South Meadow Surgery | 1.1 km | 80% |
| Datchet Health Centre | 2.0 km | 78% |
| Chapel Medical Centre | 3.0 km | 63% |
- Clarence Medical Centre (78% overall experience good)
- Datchet Health Centre (78% overall experience good)
- Dr Jabbar & Partners (71% overall experience good)
- South Meadow Surgery (80% overall experience good)
- The Health Centre (82% overall experience good)
How do patients rate Sheet Street Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Sheet Street Surgery as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Sheet Street Surgery?
8,905 patients were registered in September 2026, down 2.7% on a year earlier.
What is Sheet Street Surgery's CQC rating?
Requires Improvement overall, published in August 2022.
How many GPs does Sheet Street Surgery have?
5.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,742 patients per GP against 2,171 across England.
Are appointments at Sheet Street Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sheet Street Surgery's phone number?
01753 860334.