Chapel Medical Centre, Slough: patient reviews and CQC rating
Chapel Medical Centre is a GP practice in Slough with 15,917 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 6.8 full-time-equivalent qualified GPs, or 2,327 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chapel Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 14th of the 16 practices in Slough with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (79%). 100 patients answered the survey (response rate 14%).
| Survey question | Chapel Medical Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 63% | 76% | 77% |
| Easy to contact by phone | 51% | 56% | 57% |
| Easy to contact via the website | 41% | 57% | 58% |
| Easy to contact via the NHS App | 40% | 53% | 54% |
| Reception team helpful | 76% | 84% | 85% |
| Last contact good | 64% | 72% | 73% |
| Wait for appointment about right | 61% | 69% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 82% | 90% | 90% |
In the Friends and Family Test for July 2026, 91% of 331 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chapel Medical Centre is Good, published in May 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,917 patients were registered at Chapel Medical Centre in September 2026, down 1.3% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 2,327 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 6.1 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 3.8 |
| August 2024 | 6.8 | 9.0 |
| August 2025 | 6.8 | 8.5 |
| August 2026 | 6.8 | 6.8 |
From June 2026 to August 2026 the practice recorded 7,454 appointments a month, or 468 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 37% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Chapel Medical Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 468 | 451 | 510 |
| Face to face | 48% | 60% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), dementia (0.1% against 0.8%) and atrial fibrillation (0.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 25.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.6 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.0% | 14.3% |
| High blood pressure | All ages | 7.5% | 15.2% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.3% | 4.6% |
| Cancer | All ages | 1.2% | 3.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| COPD | All ages | 0.6% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 48.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.2% | 74.9% |
Chapel Medical Centre, Upton Hospital, Albert Street, Slough, SL1 2BJ. Phone: 01753 635239.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Herschel Medical Centre | 0.1 km | 79% |
| Kumar Medical Centre | 1.4 km | 72% |
| Crosby House Surgery | 1.5 km | 73% |
| Dr Veena Sharma | 1.7 km | 71% |
| Shreeji Medical Centre | 1.7 km | 60% |
- Dr Ajaz Nabi (73% overall experience good)
- Langley Health Centre (75% overall experience good)
- The Orchard Surgery (57% overall experience good)
How do patients rate Chapel Medical Centre?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Chapel Medical Centre as good, below the England figure of 77%. 51% found it easy to get through by phone.
How many patients are registered at Chapel Medical Centre?
15,917 patients were registered in September 2026, down 1.3% on a year earlier.
What is Chapel Medical Centre's CQC rating?
Good overall, published in May 2019.
How many GPs does Chapel Medical Centre have?
6.8 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,327 patients per GP against 2,171 across England.
Are appointments at Chapel Medical Centre face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chapel Medical Centre's phone number?
01753 635239.