The Village Medical Centre, Slough: patient reviews and CQC rating
The Village Medical Centre is a GP practice in Slough with 10,252 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 7.3 full-time-equivalent qualified GPs, or 1,403 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Village Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 32%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 12th of the 16 practices in Slough with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (74%). 110 patients answered the survey (response rate 23%).
| Survey question | The Village Medical Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 68% | 76% | 77% |
| Easy to contact by phone | 50% | 56% | 57% |
| Easy to contact via the website | 64% | 57% | 58% |
| Easy to contact via the NHS App | 32% | 53% | 54% |
| Reception team helpful | 76% | 84% | 85% |
| Last contact good | 66% | 72% | 73% |
| Wait for appointment about right | 48% | 69% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 83% | 90% | 90% |
In the Friends and Family Test for July 2026, 86% of 65 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Village Medical Centre is Good, published in July 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,252 patients were registered at The Village Medical Centre in September 2026, down 5.7% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 1,403 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.3 | 7.3 |
| August 2024 | 7.3 | 7.3 |
| August 2025 | 7.3 | 7.3 |
| August 2026 | 7.3 | 7.3 |
From June 2026 to August 2026 the practice recorded 3,428 appointments a month, or 334 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 38% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 14% of booked patients did not attend.
| Measure | The Village Medical Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 334 | 451 | 510 |
| Face to face | 49% | 60% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 8% | 4% | 5% |
| Did not attend | 14% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), dementia (0.2% against 0.8%) and atrial fibrillation (1.2% against 2.2%). The practice's patients live in areas with an average deprivation score of 19.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.3 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.9% | 14.3% |
| High blood pressure | All ages | 10.9% | 15.2% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
The Village Medical Centre, 45 Mercian Way, Cippenham, Slough, SL1 5ND. Phone: 01628 665269.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bharani Medical Centre | 0.9 km | 65% |
| Dr Ajaz Nabi | 1.2 km | 73% |
| Burnham Health Centre | 2.6 km | 65% |
| Farnham Road Surgery | 2.8 km | 71% |
| Shreeji Medical Centre | 2.9 km | 60% |
- Bharani Medical Centre (65% overall experience good)
How do patients rate The Village Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of The Village Medical Centre as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at The Village Medical Centre?
10,252 patients were registered in September 2026, down 5.7% on a year earlier.
What is The Village Medical Centre's CQC rating?
Good overall, published in July 2017.
How many GPs does The Village Medical Centre have?
7.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,403 patients per GP against 2,171 across England.
Are appointments at The Village Medical Centre face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Village Medical Centre's phone number?
01628 665269.