Crosby House Surgery, Slough: patient reviews and CQC rating
Crosby House Surgery is a GP practice in Slough with 11,353 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 6.1 full-time-equivalent qualified GPs, or 1,855 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crosby House Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 70%, against 69% across England. Its weakest is the share who found the reception and administrative team helpful: 70%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 7th of the 16 practices in Slough with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (71%). 76 patients answered the survey (response rate 12%).
| Survey question | Crosby House Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 73% | 76% | 77% |
| Easy to contact by phone | 52% | 56% | 57% |
| Easy to contact via the website | 44% | 57% | 58% |
| Easy to contact via the NHS App | 51% | 53% | 54% |
| Reception team helpful | 70% | 84% | 85% |
| Last contact good | 66% | 72% | 73% |
| Wait for appointment about right | 70% | 69% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 85% of 47 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Crosby House Surgery is Good, published in December 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,353 patients were registered at Crosby House Surgery in September 2026, down 5.5% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 1,855 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 2.4 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 8.1 |
| August 2024 | 5.1 | 8.3 |
| August 2025 | 7.5 | 9.6 |
| August 2026 | 6.1 | 8.9 |
From June 2026 to August 2026 the practice recorded 4,614 appointments a month, or 406 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 54% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Crosby House Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 406 | 451 | 510 |
| Face to face | 55% | 60% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.6% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.3% against 1.2%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 25.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.9 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| COPD | All ages | 0.8% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Crosby House Surgery, 91, Stoke Poges Lane,, Slough, SL1 3NY. Phone: 01753 520680.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shreeji Medical Centre | 0.5 km | 60% |
| Manor Park Medical Centre | 0.7 km | 74% |
| Kumar Medical Centre | 1.1 km | 72% |
| Herschel Medical Centre | 1.4 km | 79% |
| Chapel Medical Centre | 1.5 km | 63% |
- Dr Veena Sharma (71% overall experience good)
- Herschel Medical Centre (79% overall experience good)
- Manor Park Medical Centre (74% overall experience good)
- Shreeji Medical Centre (60% overall experience good)
How do patients rate Crosby House Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Crosby House Surgery as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Crosby House Surgery?
11,353 patients were registered in September 2026, down 5.5% on a year earlier.
What is Crosby House Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Crosby House Surgery have?
6.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,855 patients per GP against 2,171 across England.
Are appointments at Crosby House Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crosby House Surgery's phone number?
01753 520680.