Martello Health Centre, Romney Marsh: patient reviews and CQC rating
Martello Health Centre is a GP practice in Romney Marsh with 5,476 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 3.1 full-time-equivalent qualified GPs, or 1,751 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Martello Health Centre
Its best result against England is the share who found the reception and administrative team helpful: 94%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
59% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (72%). 110 patients answered the survey (response rate 36%).
| Survey question | Martello Health Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 59% | 48% | 57% |
| Easy to contact via the website | 43% | 52% | 58% |
| Easy to contact via the NHS App | 36% | 50% | 54% |
| Reception team helpful | 94% | 82% | 85% |
| Last contact good | 77% | 67% | 73% |
| Wait for appointment about right | 64% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 96 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Martello Health Centre is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,476 patients were registered at Martello Health Centre in September 2026, almost the same as a year earlier.
39% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,751 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.6 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2025 | 2.2 | 2.2 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 3,370 appointments a month, or 615 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 39% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Martello Health Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 615 | 457 | 510 |
| Face to face | 65% | 62% | 63% |
| Same day as booked | 39% | 41% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.5% against 0.6%), atrial fibrillation (5.5% against 2.2%) and COPD (4.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 28.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 26.4% | 15.2% |
| Depression | 18+ yrs | 18.6% | 14.3% |
| Diabetes | 17+ yrs | 13.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.9% | 4.6% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Cancer | All ages | 7.6% | 3.8% |
| Coronary heart disease | All ages | 6.1% | 3.0% |
| Atrial fibrillation | All ages | 5.5% | 2.2% |
| COPD | All ages | 4.4% | 1.9% |
| Stroke and TIA | All ages | 3.6% | 1.9% |
| Heart failure | All ages | 2.3% | 1.1% |
| Dementia | All ages | 1.5% | 0.8% |
| Learning disability | All ages | 1.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Palliative care | All ages | 1.1% | 0.6% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.3% | 74.9% |
Martello Health Centre, 20 Chapel Road, Dymchurch, Romney Marsh, TN29 0TD. Phone: 01303 875700.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Hoshyar and Dr Azim | 6.0 km | 82% |
| Church Lane Surgery | 6.0 km | 55% |
| Oaklands Health Centre | 7.8 km | 72% |
| Dr Mathibalasingham Chandrakumar | 8.2 km | 72% |
| Sellindge Surgery | 8.6 km | 64% |
- Church Lane Surgery (55% overall experience good)
- Dr Hoshyar and Dr Azim (82% overall experience good)
How do patients rate Martello Health Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Martello Health Centre as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Martello Health Centre?
5,476 patients were registered in September 2026, up 0.3% on a year earlier.
What is Martello Health Centre's CQC rating?
Good overall, published in March 2018.
How many GPs does Martello Health Centre have?
3.1 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,751 patients per GP against 2,171 across England.
Are appointments at Martello Health Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Martello Health Centre's phone number?
01303 875700.