Dr Mathibalasingham Chandrakumar, Hythe: patient reviews and CQC rating
Dr Mathibalasingham Chandrakumar is a GP practice in Hythe with 5,314 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 1.9 full-time-equivalent qualified GPs, or 2,867 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Mathibalasingham Chandrakumar
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who said they were treated with care and concern: 73%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
56% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (62%). 110 patients answered the survey (response rate 36%).
| Survey question | Dr Mathibalasingham Chandrakumar | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 56% | 48% | 57% |
| Easy to contact via the website | 47% | 52% | 58% |
| Easy to contact via the NHS App | 65% | 50% | 54% |
| Reception team helpful | 79% | 82% | 85% |
| Last contact good | 69% | 67% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 78% | 85% | 87% |
| Treated with care and concern | 73% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 87 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Mathibalasingham Chandrakumar is Good, published in May 2019. All 5 key questions are rated Good. Its previous overall rating was Inadequate (September 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,314 patients were registered at Dr Mathibalasingham Chandrakumar in September 2026, down 1.7% on a year earlier (England: down 1.1%).
35% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,867 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.9 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 2,432 appointments a month, or 458 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 54% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Mathibalasingham Chandrakumar | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 458 | 457 | 510 |
| Face to face | 52% | 62% | 63% |
| Same day as booked | 54% | 41% | 45% |
| More than 28 days after booking | 0% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (5.1% against 2.2%), dementia (1.5% against 0.8%) and cancer (7.0% against 3.8%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 19.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Cancer | All ages | 7.0% | 3.8% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Atrial fibrillation | All ages | 5.1% | 2.2% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.3% | 74.9% |
Dr Mathibalasingham Chandrakumar, Sun Lane Surgery, Hythe, CT21 5JX. Phone: 01303 267102.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oaklands Health Centre | 0.4 km | 72% |
| White House Surgery | 4.5 km | 65% |
| Sandgate Road | 5.0 km | 57% |
| New Lyminge Surgery | 5.9 km | 75% |
| The Manor Clinic | 6.1 km | 69% |
- Dr Zaw Thike (96% overall experience good)
- Harbour Medical Practice (48% overall experience good)
- New Lyminge Surgery (75% overall experience good)
- Oaklands Health Centre (72% overall experience good)
- The Hawkinge & Elham Valley Practice (74% overall experience good)
- White House Surgery (65% overall experience good)
How do patients rate Dr Mathibalasingham Chandrakumar?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Dr Mathibalasingham Chandrakumar as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Dr Mathibalasingham Chandrakumar?
5,314 patients were registered in September 2026, down 1.7% on a year earlier.
What is Dr Mathibalasingham Chandrakumar's CQC rating?
Good overall, published in May 2019.
How many GPs does Dr Mathibalasingham Chandrakumar have?
1.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,867 patients per GP against 2,171 across England.
Are appointments at Dr Mathibalasingham Chandrakumar face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Mathibalasingham Chandrakumar's phone number?
01303 267102.