New Lyminge Surgery, Folkestone: patient reviews and CQC rating
New Lyminge Surgery is a GP practice in Folkestone with 4,432 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 3.2 full-time-equivalent qualified GPs, or 1,371 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Lyminge Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 92%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 46%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 8 practices in Folkestone with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (71%). 122 patients answered the survey (response rate 41%).
| Survey question | New Lyminge Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 75% | 73% | 77% |
| Easy to contact by phone | 56% | 48% | 57% |
| Easy to contact via the website | 46% | 52% | 58% |
| Easy to contact via the NHS App | 50% | 50% | 54% |
| Reception team helpful | 87% | 82% | 85% |
| Last contact good | 67% | 67% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 92% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 82% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Lyminge Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,432 patients were registered at New Lyminge Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,371 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.1 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 1,572 appointments a month, or 355 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 32% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | New Lyminge Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 355 | 457 | 510 |
| Face to face | 58% | 62% | 63% |
| Same day as booked | 32% | 41% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), cancer (6.7% against 3.8%) and atrial fibrillation (3.9% against 2.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.6% | 15.2% |
| Depression | 18+ yrs | 16.9% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 6.7% | 3.8% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
New Lyminge Surgery, Greenbanks, Lyminge, Folkestone, CT18 8NS. Phone: 01303 863160. Website: www.newlymingesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Zaw Thike | 0.6 km | 96% |
| The Hawkinge & Elham Valley Practice | 3.3 km | 74% |
| White House Surgery | 5.6 km | 65% |
| Dr Mathibalasingham Chandrakumar | 5.9 km | 72% |
| Oaklands Health Centre | 6.2 km | 72% |
- Dr Mathibalasingham Chandrakumar (72% overall experience good)
- Dr Zaw Thike (96% overall experience good)
- Harbour Medical Practice (48% overall experience good)
- Oaklands Health Centre (72% overall experience good)
- The Hawkinge & Elham Valley Practice (74% overall experience good)
- White House Surgery (65% overall experience good)
How do patients rate New Lyminge Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of New Lyminge Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at New Lyminge Surgery?
4,432 patients were registered in September 2026, down 2.0% on a year earlier.
What is New Lyminge Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does New Lyminge Surgery have?
3.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,371 patients per GP against 2,171 across England.
Are appointments at New Lyminge Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Lyminge Surgery's phone number?
01303 863160.