The Manor Clinic, Folkestone: patient reviews and CQC rating
The Manor Clinic is a GP practice in Folkestone with 9,417 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 4.0 full-time-equivalent qualified GPs, or 2,352 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Manor Clinic
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 8 practices in Folkestone with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (68%). 118 patients answered the survey (response rate 27%).
| Survey question | The Manor Clinic | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 69% | 73% | 77% |
| Easy to contact by phone | 44% | 48% | 57% |
| Easy to contact via the website | 49% | 52% | 58% |
| Easy to contact via the NHS App | 37% | 50% | 54% |
| Reception team helpful | 82% | 82% | 85% |
| Last contact good | 67% | 67% | 73% |
| Wait for appointment about right | 62% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 277 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Manor Clinic is Good, published in March 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,417 patients were registered at The Manor Clinic in September 2026, down 2.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,352 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 5.5 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 3.9 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 4.0 | 5.1 |
From June 2026 to August 2026 the practice recorded 3,986 appointments a month, or 423 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 33% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Manor Clinic | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 423 | 457 | 510 |
| Face to face | 61% | 62% | 63% |
| Same day as booked | 33% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), serious mental illness (1.9% against 1.0%) and COPD (3.1% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 31.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.3 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% |
| High blood pressure | All ages | 16.5% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Learning disability | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.2% | 74.9% |
The Manor Clinic, The Surgery, 31 Manor Road, Folkestone, CT20 2SE. Phone: 01303 851122. Website: www.manorclinic.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Guildhall Surgery | 0.4 km | 74% |
| Harbour Medical Practice | 0.6 km | 48% |
| Sandgate Road | 1.1 km | 57% |
| The New Surgery | 1.1 km | 49% |
| White House Surgery | 2.1 km | 65% |
- Guildhall Surgery (74% overall experience good)
- Sandgate Road (57% overall experience good)
- The New Surgery (49% overall experience good)
How do patients rate The Manor Clinic?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of The Manor Clinic as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at The Manor Clinic?
9,417 patients were registered in September 2026, down 2.7% on a year earlier.
What is The Manor Clinic's CQC rating?
Good overall, published in March 2019.
How many GPs does The Manor Clinic have?
4.0 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,352 patients per GP against 2,171 across England.
Are appointments at The Manor Clinic face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Manor Clinic's phone number?
01303 851122.