White House Surgery, Folkestone: patient reviews and CQC rating
White House Surgery is a GP practice in Folkestone with 11,704 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 3.7 full-time-equivalent qualified GPs, or 3,179 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about White House Surgery
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 28%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 5th of the 8 practices in Folkestone with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (71%). 111 patients answered the survey (response rate 31%).
| Survey question | White House Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 65% | 73% | 77% |
| Easy to contact by phone | 28% | 48% | 57% |
| Easy to contact via the website | 52% | 52% | 58% |
| Easy to contact via the NHS App | 37% | 50% | 54% |
| Reception team helpful | 74% | 82% | 85% |
| Last contact good | 61% | 67% | 73% |
| Wait for appointment about right | 51% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 80 responses rated the practice good or very good (England: 92%).
CQC's overall rating for White House Surgery is Good, published in July 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,704 patients were registered at White House Surgery in September 2026, down 3.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 3,179 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 3.1 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 3.3 | 3.3 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 3.7 | 3.7 |
From June 2026 to August 2026 the practice recorded 5,217 appointments a month, or 446 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 61% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
20% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | White House Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 446 | 457 | 510 |
| Face to face | 49% | 62% | 63% |
| Same day as booked | 61% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for epilepsy (1.1% against 0.8%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.4% | 14.3% |
| High blood pressure | All ages | 13.6% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.4% | 74.9% |
White House Surgery, The White House Surgery, 1 Cheriton High Street, Folkestone, CT19 4PU. Phone: 01303 275434.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sandgate Road | 1.5 km | 57% |
| The Manor Clinic | 2.1 km | 69% |
| Guildhall Surgery | 2.3 km | 74% |
| The New Surgery | 2.5 km | 49% |
| Harbour Medical Practice | 2.5 km | 48% |
- Dr Mathibalasingham Chandrakumar (72% overall experience good)
- Dr Zaw Thike (96% overall experience good)
- Harbour Medical Practice (48% overall experience good)
- New Lyminge Surgery (75% overall experience good)
- Oaklands Health Centre (72% overall experience good)
- The Hawkinge & Elham Valley Practice (74% overall experience good)
How do patients rate White House Surgery?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of White House Surgery as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at White House Surgery?
11,704 patients were registered in September 2026, down 3.4% on a year earlier.
What is White House Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does White House Surgery have?
3.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,179 patients per GP against 2,171 across England.
Are appointments at White House Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is White House Surgery's phone number?
01303 275434.