Guildhall Surgery, Folkestone: patient reviews and CQC rating
Guildhall Surgery is a GP practice in Folkestone with 10,047 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 2.6 full-time-equivalent qualified GPs, or 3,806 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Guildhall Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 60%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 35%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 8 practices in Folkestone with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (74%). 114 patients answered the survey (response rate 24%).
| Survey question | Guildhall Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 35% | 48% | 57% |
| Easy to contact via the website | 60% | 52% | 58% |
| Easy to contact via the NHS App | 47% | 50% | 54% |
| Reception team helpful | 79% | 82% | 85% |
| Last contact good | 54% | 67% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 47 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Guildhall Surgery is Good, published in December 2022. One key question is rated differently: Well-led Requires Improvement. Its previous overall rating was Inadequate (April 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,047 patients were registered at Guildhall Surgery in September 2026, down 2.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 3,806 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 4.4 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 2.6 | 3.7 |
| August 2025 | 2.6 | 3.3 |
| August 2026 | 2.6 | 3.5 |
From June 2026 to August 2026 the practice recorded 4,752 appointments a month, or 473 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 56% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Guildhall Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 473 | 457 | 510 |
| Face to face | 49% | 62% | 63% |
| Same day as booked | 56% | 41% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.0% against 1.0%), a learning disability (1.0% against 0.6%) and COPD (2.9% against 1.9%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 38.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.0 years for women and 74.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.0% | 14.3% |
| High blood pressure | All ages | 16.0% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Serious mental illness | All ages | 2.0% | 1.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.1% | 74.9% |
Guildhall Surgery, 65-69 Guildhall Street, Folkestone, CT20 1EJ. Phone: 01303 851411.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Harbour Medical Practice | 0.2 km | 48% |
| The Manor Clinic | 0.4 km | 69% |
| The New Surgery | 0.8 km | 49% |
| Sandgate Road | 1.5 km | 57% |
| White House Surgery | 2.3 km | 65% |
- Sandgate Road (57% overall experience good)
- The Manor Clinic (69% overall experience good)
- The New Surgery (49% overall experience good)
How do patients rate Guildhall Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Guildhall Surgery as good, against 77% across England. 35% found it easy to get through by phone.
How many patients are registered at Guildhall Surgery?
10,047 patients were registered in September 2026, down 2.3% on a year earlier.
What is Guildhall Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does Guildhall Surgery have?
2.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,806 patients per GP against 2,171 across England.
Are appointments at Guildhall Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Guildhall Surgery's phone number?
01303 851411.