The New Surgery, Folkestone: patient reviews and CQC rating
The New Surgery is a GP practice in Folkestone with 10,174 registered patients (September 2026). In the 2026 GP Patient Survey, 49% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 4.1 full-time-equivalent qualified GPs, or 2,457 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The New Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 58%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 49%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 7th of the 8 practices in Folkestone with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (47%). 89 patients answered the survey (response rate 25%).
| Survey question | The New Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 49% | 73% | 77% |
| Easy to contact by phone | 36% | 48% | 57% |
| Easy to contact via the website | 37% | 52% | 58% |
| Easy to contact via the NHS App | 58% | 50% | 54% |
| Reception team helpful | 67% | 82% | 85% |
| Last contact good | 50% | 67% | 73% |
| Wait for appointment about right | 50% | 65% | 69% |
| Listened to well | 78% | 85% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 85% | 91% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 434 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The New Surgery is Good, published in January 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,174 patients were registered at The New Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,457 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.6 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 4.2 |
| August 2024 | 3.3 | 4.4 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 4.1 | 5.2 |
From June 2026 to August 2026 the practice recorded 3,264 appointments a month, or 321 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 14% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The New Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 321 | 457 | 510 |
| Face to face | 55% | 62% | 63% |
| Same day as booked | 14% | 41% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (23.0% against 14.3%), epilepsy (1.2% against 0.8%) and COPD (2.9% against 1.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.5% against 1.2%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 32.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.0% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.1% | 74.9% |
The New Surgery, 128 Canterbury Road, Folkestone, CT19 5SR. Phone: 01303 243516. Website: www.thenewsurgery-folkestone.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Harbour Medical Practice | 0.7 km | 48% |
| Guildhall Surgery | 0.8 km | 74% |
| The Manor Clinic | 1.1 km | 69% |
| Sandgate Road | 2.1 km | 57% |
| White House Surgery | 2.5 km | 65% |
- Guildhall Surgery (74% overall experience good)
- Sandgate Road (57% overall experience good)
- The Manor Clinic (69% overall experience good)
How do patients rate The New Surgery?
In the 2026 GP Patient Survey, 49% of patients described their overall experience of The New Surgery as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at The New Surgery?
10,174 patients were registered in September 2026, down 0.6% on a year earlier.
What is The New Surgery's CQC rating?
Good overall, published in January 2023.
How many GPs does The New Surgery have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,457 patients per GP against 2,171 across England.
Are appointments at The New Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The New Surgery's phone number?
01303 243516.