Sheppey PCN: primary care network practices and patient survey
Sheppey PCN is a primary care network of 5 GP practices with 48,881 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,699 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Sheppey PCN with survey results, the share of patients describing their overall experience as good ranges from 58% at St Pauls Way to 89% at Sheerness Health Centre, with a median of 65% (England: 77%). 1 is above England and 3 below by more than the survey's margin of error. Sheerness Health Centre has the highest share finding it easy to get through by phone (85%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Sheerness Health Centre | 9,594 | 89% | 85% | Good | 1,877 |
| Sheppey Healthy Living Centre | 14,396 | 72% | 32% | Good | 1,725 |
| The OM Medical Centre | 7,324 | 65% | 51% | Good | 2,463 |
| Dr U Ota & Partners | 10,795 | 63% | 22% | Good | 1,652 |
| St Pauls Way | 6,772 | 58% | 28% | – | 1,168 |
Results for the network as a whole, from 538 responses, against Kent and Medway and England.
| Survey question | Sheppey PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 70% | 73% | 77% |
| Easy to contact by phone | 42% | 48% | 57% |
| Easy to contact via the website | 42% | 52% | 58% |
| Easy to contact via the NHS App | 37% | 50% | 54% |
| Reception team helpful | 82% | 82% | 85% |
| Last contact good | 63% | 67% | 73% |
| Wait for appointment about right | 73% | 65% | 69% |
| Listened to well | 78% | 85% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 84% | 89% | 90% |
There are 1,699 registered patients per full-time-equivalent qualified GP in Sheppey PCN, fewer than England's 2,171 and Kent and Medway's 2,419. Practices recorded 470 appointments a month per 1,000 patients (England: 510), 68% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.3% over the year (England: shrank 1.1%).
| Measure | Sheppey PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 1,699 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 470 | 457 | 510 |
| Face-to-face appointments | 68% | 62% | 63% |
| Same day as booked | 47% | 41% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 21% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Sheppey PCN is chronic kidney disease (6.9% against 4.6%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Sheppey PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 20.0% | 14.3% | 7,601 |
| High blood pressure | All ages | 17.4% | 15.2% | 8,508 |
| Diabetes | 17+ yrs | 10.8% | 7.9% | 4,174 |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% | 2,644 |
| Asthma | 6+ yrs | 6.5% | 6.6% | 2,977 |
| Cancer | All ages | 4.1% | 3.8% | 2,010 |
| Coronary heart disease | All ages | 3.1% | 3.0% | 1,533 |
| COPD | All ages | 2.8% | 1.9% | 1,375 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 1,119 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 848 |
| Heart failure | All ages | 1.2% | 1.1% | 598 |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% | 430 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 212 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 360 |
| Serious mental illness | All ages | 0.8% | 1.0% | 393 |
| Learning disability | All ages | 0.8% | 0.6% | 375 |
| Dementia | All ages | 0.6% | 0.8% | 290 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 276 |
| Palliative care | All ages | 0.2% | 0.6% | 119 |
- Aspire Medical PCN (5 practices)
- Dartford Model PCN (3 practices)
- Dover Town PCN (3 practices)
- Folkestone Hythe & Rural PCN (7 practices)
- Gillingham South PCN (4 practices)
- Sevenoaks PCN (8 practices)
- Sittingbourne PCN (6 practices)
- The Marsh PCN (3 practices)
Which practices are in Sheppey PCN?
Dr U Ota & Partners, Sheerness Health Centre, Sheppey Healthy Living Centre, St Pauls Way and The OM Medical Centre.
How do patients rate Sheppey PCN?
70% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Sheppey PCN cover?
48,881 registered patients across 5 practices in September 2026.
How many patients per GP does Sheppey PCN have?
1,699 per full-time-equivalent qualified GP, against 2,171 across England.