St Pauls Way, London: patient reviews and CQC rating
St Pauls Way is a GP practice in London with 6,772 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). It has 5.8 full-time-equivalent qualified GPs, or 1,168 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Pauls Way
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 25%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 621st of the 648 practices in London with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (48%). 97 patients answered the survey (response rate 23%).
| Survey question | St Pauls Way | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 58% | 73% | 77% |
| Easy to contact by phone | 28% | 48% | 57% |
| Easy to contact via the website | 29% | 52% | 58% |
| Easy to contact via the NHS App | 25% | 50% | 54% |
| Reception team helpful | 76% | 82% | 85% |
| Last contact good | 52% | 67% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 73% | 84% | 86% |
| Confidence and trust in the clinician | 79% | 91% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 123 responses rated the practice good or very good (England: 92%).
6,772 patients were registered at St Pauls Way in September 2026, down 1.2% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 1,168 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.1 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 5.8 | 5.8 |
From June 2026 to August 2026 the practice recorded 4,027 appointments a month, or 595 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 55% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | St Pauls Way | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 595 | 457 | 510 |
| Face to face | 65% | 62% | 63% |
| Same day as booked | 55% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%), chronic kidney disease (6.8% against 4.6%) and depression (20.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 41.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.4% | 14.3% |
| High blood pressure | All ages | 14.9% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
St Pauls Way, First Floor, 11 Selsey Street, Bow, London, E14 7LJ. Phone: 020 7538 0833.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sheerness Health Centre | 0.0 km | 89% |
| Dr U Ota & Partners | 0.3 km | 63% |
| The OM Medical Centre | 0.4 km | 65% |
| Sheppey Healthy Living Centre | 0.6 km | 72% |
| Grovehurst Surgery | 8.3 km | 78% |
- Dr U Ota & Partners (63% overall experience good)
- Sheerness Health Centre (89% overall experience good)
- Sheppey Healthy Living Centre (72% overall experience good)
- The OM Medical Centre (65% overall experience good)
How do patients rate St Pauls Way?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of St Pauls Way as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at St Pauls Way?
6,772 patients were registered in September 2026, down 1.2% on a year earlier.
How many GPs does St Pauls Way have?
5.8 full-time-equivalent qualified GPs (19 qualified GPs by headcount), which is 1,168 patients per GP against 2,171 across England.
Are appointments at St Pauls Way face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Pauls Way's phone number?
020 7538 0833.