Sheerness Health Centre, Sheerness: patient reviews and CQC rating
Sheerness Health Centre is a GP practice in Sheerness with 9,594 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 5.1 full-time-equivalent qualified GPs, or 1,877 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sheerness Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 3 practices in Sheerness with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (81%). 111 patients answered the survey (response rate 25%).
| Survey question | Sheerness Health Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 89% | 73% | 77% |
| Easy to contact by phone | 85% | 48% | 57% |
| Easy to contact via the website | 48% | 52% | 58% |
| Easy to contact via the NHS App | 56% | 50% | 54% |
| Reception team helpful | 92% | 82% | 85% |
| Last contact good | 91% | 67% | 73% |
| Wait for appointment about right | 82% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 107 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sheerness Health Centre is Good, published in September 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,594 patients were registered at Sheerness Health Centre in September 2026, down 1.3% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,877 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 4.3 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 4.3 | 5.3 |
| August 2025 | 3.8 | 3.8 |
| August 2026 | 5.1 | 7.9 |
From June 2026 to August 2026 the practice recorded 4,496 appointments a month, or 469 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 35% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Sheerness Health Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 469 | 457 | 510 |
| Face to face | 71% | 62% | 63% |
| Same day as booked | 35% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), chronic kidney disease (8.4% against 4.6%) and COPD (3.0% against 1.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and stroke or TIA (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 40.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.2% | 14.3% |
| High blood pressure | All ages | 18.3% | 15.2% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.4% | 4.6% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| COPD | All ages | 3.0% | 1.9% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Learning disability | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.5% | 74.9% |
Sheerness Health Centre, 250-262 High Street, Sheerness, ME12 1UP. Phone: 01795 585255. Website: www.velsurgery.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Pauls Way | 0.0 km | 58% |
| Dr U Ota & Partners | 0.3 km | 63% |
| The OM Medical Centre | 0.4 km | 65% |
| Sheppey Healthy Living Centre | 0.6 km | 72% |
| Grovehurst Surgery | 8.3 km | 78% |
- Dr U Ota & Partners (63% overall experience good)
- Sheppey Healthy Living Centre (72% overall experience good)
- St Pauls Way (58% overall experience good)
- The OM Medical Centre (65% overall experience good)
How do patients rate Sheerness Health Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Sheerness Health Centre as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Sheerness Health Centre?
9,594 patients were registered in September 2026, down 1.3% on a year earlier.
What is Sheerness Health Centre's CQC rating?
Good overall, published in September 2017.
How many GPs does Sheerness Health Centre have?
5.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,877 patients per GP against 2,171 across England.
Are appointments at Sheerness Health Centre face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sheerness Health Centre's phone number?
01795 585255.