Sheppey Healthy Living Centre, Sheerness: patient reviews and CQC rating
Sheppey Healthy Living Centre is a GP practice in Sheerness with 14,396 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 8.3 full-time-equivalent qualified GPs, or 1,725 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sheppey Healthy Living Centre
Its best result against England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 32%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 3 practices in Sheerness with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (59%). 113 patients answered the survey (response rate 30%).
| Survey question | Sheppey Healthy Living Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 32% | 48% | 57% |
| Easy to contact via the website | 51% | 52% | 58% |
| Easy to contact via the NHS App | 42% | 50% | 54% |
| Reception team helpful | 85% | 82% | 85% |
| Last contact good | 58% | 67% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 72% | 85% | 87% |
| Treated with care and concern | 73% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sheppey Healthy Living Centre is Good, published in December 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,396 patients were registered at Sheppey Healthy Living Centre in September 2026, up 1.0% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 1,725 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 4.6 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 8.3 | 8.3 |
| August 2026 | 8.3 | 8.3 |
From June 2026 to August 2026 the practice recorded 6,913 appointments a month, or 480 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 58% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Sheppey Healthy Living Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 480 | 457 | 510 |
| Face to face | 49% | 62% | 63% |
| Same day as booked | 58% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.5% against 4.6%), diabetes (10.6% against 7.9%) and high blood pressure (18.6% against 15.2%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 32.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 17.2% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.4% | 74.9% |
Sheppey Healthy Living Centre, Royal Road,, Sheerness, ME12 1HH. Phone: 01795 585105. Website: www.sheppeyhealthylivingcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The OM Medical Centre | 0.3 km | 65% |
| Dr U Ota & Partners | 0.6 km | 63% |
| St Pauls Way | 0.6 km | 58% |
| Sheerness Health Centre | 0.6 km | 89% |
| Grovehurst Surgery | 8.8 km | 78% |
- Dr U Ota & Partners (63% overall experience good)
- Sheerness Health Centre (89% overall experience good)
- St Pauls Way (58% overall experience good)
- The OM Medical Centre (65% overall experience good)
How do patients rate Sheppey Healthy Living Centre?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Sheppey Healthy Living Centre as good, against 77% across England. 32% found it easy to get through by phone.
How many patients are registered at Sheppey Healthy Living Centre?
14,396 patients were registered in September 2026, up 1.0% on a year earlier.
What is Sheppey Healthy Living Centre's CQC rating?
Good overall, published in December 2017.
How many GPs does Sheppey Healthy Living Centre have?
8.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,725 patients per GP against 2,171 across England.
Are appointments at Sheppey Healthy Living Centre face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sheppey Healthy Living Centre's phone number?
01795 585105.