Dr U Ota & Partners, Isle of Sheppey: patient reviews and CQC rating
Dr U Ota & Partners is a GP practice in Isle of Sheppey with 10,795 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 6.5 full-time-equivalent qualified GPs, or 1,652 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr U Ota & Partners
Its result closest to England is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 22%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
22% found it easy to get through by phone (England: 57%). The overall experience result is 24 points higher than in 2025 (39%). 107 patients answered the survey (response rate 24%).
| Survey question | Dr U Ota & Partners | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 63% | 73% | 77% |
| Easy to contact by phone | 22% | 48% | 57% |
| Easy to contact via the website | 39% | 52% | 58% |
| Easy to contact via the NHS App | 21% | 50% | 54% |
| Reception team helpful | 68% | 82% | 85% |
| Last contact good | 52% | 67% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 78% | 85% | 87% |
| Treated with care and concern | 73% | 84% | 86% |
| Confidence and trust in the clinician | 78% | 91% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 80% of 15 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr U Ota & Partners is Good, published in September 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,795 patients were registered at Dr U Ota & Partners in September 2026, down 1.5% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 1,652 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 4.2 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 4.3 |
| August 2024 | 3.7 | 5.9 |
| August 2025 | 3.7 | 3.7 |
| August 2026 | 6.5 | 9.2 |
From June 2026 to August 2026 the practice recorded 4,877 appointments a month, or 452 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr U Ota & Partners | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 452 | 457 | 510 |
| Face to face | 94% | 62% | 63% |
| Same day as booked | 43% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.8% against 1.9%), depression (22.2% against 14.3%) and heart failure (1.7% against 1.1%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 43.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.2% | 14.3% |
| High blood pressure | All ages | 18.6% | 15.2% |
| Diabetes | 17+ yrs | 12.1% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| COPD | All ages | 3.8% | 1.9% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.1% | 74.9% |
Dr U Ota & Partners, 55 St Georges Avenue, Sheerness, Isle of Sheppey, ME12 1QU. Phone: 01795 582880. Website: www.saintgeorgesmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The OM Medical Centre | 0.3 km | 65% |
| St Pauls Way | 0.3 km | 58% |
| Sheerness Health Centre | 0.3 km | 89% |
| Sheppey Healthy Living Centre | 0.6 km | 72% |
| Grovehurst Surgery | 8.3 km | 78% |
- Sheerness Health Centre (89% overall experience good)
- Sheppey Healthy Living Centre (72% overall experience good)
- St Pauls Way (58% overall experience good)
- The OM Medical Centre (65% overall experience good)
How do patients rate Dr U Ota & Partners?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Dr U Ota & Partners as good, below the England figure of 77%. 22% found it easy to get through by phone.
How many patients are registered at Dr U Ota & Partners?
10,795 patients were registered in September 2026, down 1.5% on a year earlier.
What is Dr U Ota & Partners's CQC rating?
Good overall, published in September 2021.
How many GPs does Dr U Ota & Partners have?
6.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,652 patients per GP against 2,171 across England.
Are appointments at Dr U Ota & Partners face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr U Ota & Partners's phone number?
01795 582880.