GP practices in Norfolk and Suffolk: access, ratings and patient survey
Norfolk and Suffolk covers 158 GP practices with 1,768,957 registered patients (September 2026). 80% of patients described their overall experience as good in the 2026 GP Patient Survey, the 9th highest of 36 ICBs (England: 77%). There are 2,133 patients per qualified GP, against 2,171 across England.
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Results across Norfolk and Suffolk from 17,907 responses, against England.
| Survey question | Norfolk and Suffolk | England |
|---|---|---|
| Overall experience good | 80% | 77% |
| Easy to contact by phone | 61% | 57% |
| Easy to contact via the website | 62% | 58% |
| Easy to contact via the NHS App | 55% | 54% |
| Reception team helpful | 88% | 85% |
| Last contact good | 76% | 73% |
| Wait for appointment about right | 74% | 69% |
| Listened to well | 89% | 87% |
| Treated with care and concern | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% |
| Needs met | 92% | 90% |
There are 2,133 registered patients per full-time-equivalent qualified GP in Norfolk and Suffolk, close to England's 2,171. Practices recorded 578 appointments a month per 1,000 patients (England: 510), 70% of them face to face. 42% of appointments took place on the day they were booked (England: 45%). 25% of registered patients are aged 65 or over (England: 19%).
| Measure | Norfolk and Suffolk | England |
|---|---|---|
| Patients per qualified GP | 2,133 | 2,171 |
| Appointments per 1,000 patients a month | 578 | 510 |
| Face-to-face appointments | 70% | 63% |
| Same day as booked | 42% | 45% |
| Did not attend | 3% | 4% |
| Patients aged 65 or over | 25% | 19% |
Patients per qualified GP by council area, for practices located in each.
| Council area | Practices | Registered patients | Patients per GP | Same-day appointments |
|---|---|---|---|---|
| Babergh | 6 | 80,844 | 2,650 | 44% |
| Ipswich | 12 | 183,021 | 2,452 | 50% |
| Broadland | 11 | 120,976 | 2,324 | 38% |
| East Suffolk | 24 | 244,374 | 2,284 | 43% |
| Breckland | 15 | 142,508 | 2,258 | 41% |
| South Norfolk | 14 | 147,734 | 2,132 | 37% |
| Mid Suffolk | 9 | 103,928 | 2,130 | 45% |
| Norwich | 15 | 176,955 | 2,088 | 39% |
| Great Yarmouth | 7 | 109,822 | 2,037 | 36% |
| West Suffolk | 19 | 215,389 | 1,989 | 47% |
| King's Lynn and West Norfolk | 17 | 156,516 | 1,937 | 43% |
| North Norfolk | 11 | 94,868 | 1,603 | 38% |
Among practices with at least 100 survey responses, Dr Shaun Conway has the highest share of patients rating their overall experience good (99%) and Orchard Surgery the lowest (52%).
| Practice | Town | Overall experience good | Responses |
|---|---|---|---|
| Dr Shaun Conway | Norwich | 99% | 122 |
| Little St John Street Surgery | Woodbridge | 97% | 128 |
| Fleggburgh Surgery | Great Yarmouth | 96% | 121 |
| Fressingfield Medical Centre | Eye | 96% | 102 |
| Dr Castle & Partners, Sole Bay Health Centre | Southwold | 96% | 125 |
| Aldborough Surgery | Norwich | 95% | 110 |
| Bildeston Health Centre | Ipswich | 95% | 117 |
| Haven Health Medical Centre | Felixstowe | 95% | 116 |
| St Johns Surgery | Wisbech | 94% | 121 |
| Rookery Medical Partnership | Newmarket | 94% | 115 |
| Unity Healthcare | Haverhill | 67% | 110 |
| Heacham Group Practice | Kings Lynn | 67% | 126 |
| Dr Bouch and Partners | Lowestoft | 67% | 104 |
| Watton Medical Practice | Thetford | 63% | 106 |
| The Beaches Medical Centre | Great Yarmouth | 62% | 113 |
| Constable Country Rural Medical Practice | Colchester | 62% | 105 |
| The Humbleyard Practice | Norwich | 55% | 111 |
| Needham Market Country Practice | Ipswich | 55% | 109 |
| East Harling & Kenninghall Medical Practice | Norwich | 54% | 103 |
| Orchard Surgery | Dereham | 52% | 119 |
Relative to England, the register furthest above England's rate at practices in Norfolk and Suffolk is atrial fibrillation (3.0% against 2.2%), and the furthest below is palliative care (0.5% against 0.6%).
| Condition register | Age group | Norfolk and Suffolk (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% | 317,328 |
| Depression | 18+ yrs | 14.3% | 14.3% | 207,513 |
| Diabetes | 17+ yrs | 8.6% | 7.9% | 126,933 |
| Asthma | 6+ yrs | 7.9% | 6.6% | 133,087 |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% | 85,286 |
| Cancer | All ages | 4.7% | 3.8% | 82,906 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 64,136 |
| Atrial fibrillation | All ages | 3.0% | 2.2% | 52,446 |
| Stroke and TIA | All ages | 2.4% | 1.9% | 41,720 |
| COPD | All ages | 2.2% | 1.9% | 38,656 |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% | 10,020 |
| Heart failure | All ages | 1.3% | 1.1% | 22,429 |
| Serious mental illness | All ages | 1.0% | 1.0% | 17,560 |
| Dementia | All ages | 1.0% | 0.8% | 17,535 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 14,458 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 12,905 |
| Learning disability | All ages | 0.7% | 0.6% | 12,146 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 10,837 |
| Palliative care | All ages | 0.5% | 0.6% | 9,549 |
- Barrack Lane & Ivry Street PCN (2 practices)
- Blackbourne PCN (4 practices)
- Breckland Surgeries PCN (3 practices)
- Bury St Edmunds PCN (5 practices)
- Central Norwich PCN (5 practices)
- East Ipswich PCN (3 practices)
- East Suffolk PCN (10 practices)
- Fens & Brecks PCN (6 practices)
- Forest Heath PCN (8 practices)
- Gorleston PCN (2 practices)
- Great Yarmouth & Northern Villages PCN (5 practices)
- Haverhill PCN (2 practices)
- Ketts Oak PCN (5 practices)
- Kings Lynn PCN (4 practices)
- Lowestoft PCN (7 practices)
- Mid Norfolk PCN (5 practices)
- North East Coastal PCN (2 practices)
- North East Ipswich PCN (2 practices)
- North Norfolk 1 PCN (3 practices)
- North Norfolk 2 PCN (4 practices)
- North Norfolk 3 PCN (4 practices)
- North Norfolk 4 PCN (6 practices)
- Norwich East PCN (8 practices)
- Norwich North PCN (3 practices)
- Orwell PCN (3 practices)
- South Norfolk Hip PCN (9 practices)
- South Rural PCN (5 practices)
- South Waveney PCN (5 practices)
- Sudbury and West Suffolk Rural PCN (4 practices)
- Swaffham & Downham Market PCN (7 practices)
- The Deben Health Group PCN (4 practices)
- West Norfolk Coastal PCN (5 practices)
- West Norwich PCN (5 practices)
- Wolsey PCN (3 practices)
- Bath and North East Somerset, Swindon and Wiltshire (81% overall experience good)
- Birmingham and Solihull (73% overall experience good)
- Black Country (74% overall experience good)
- Bristol, North Somerset and South Gloucestershire (78% overall experience good)
- Central East (75% overall experience good)
- Cheshire and Merseyside (78% overall experience good)
- Cornwall and the Isles of Scilly (79% overall experience good)
- Coventry and Warwickshire (81% overall experience good)
- Derby and Derbyshire (76% overall experience good)
- Devon (79% overall experience good)
- Dorset (80% overall experience good)
- Essex (74% overall experience good)
- Gloucestershire (81% overall experience good)
- Greater Manchester (79% overall experience good)
- Hampshire and Isle of Wight (74% overall experience good)
- Herefordshire and Worcestershire (80% overall experience good)
- Humber and North Yorkshire (79% overall experience good)
- Kent and Medway (73% overall experience good)
- Lancashire and South Cumbria (78% overall experience good)
- Leicester, Leicestershire and Rutland (73% overall experience good)
- Lincolnshire (74% overall experience good)
- North East London (71% overall experience good)
- North East and North Cumbria (80% overall experience good)
- Northamptonshire (74% overall experience good)
- Nottingham and Nottinghamshire (74% overall experience good)
- Shropshire, Telford and Wrekin (77% overall experience good)
- Somerset (79% overall experience good)
- South East London (76% overall experience good)
- South West London (81% overall experience good)
- South Yorkshire (77% overall experience good)
- Staffordshire and Stoke-on-Trent (80% overall experience good)
- Surrey and Sussex (78% overall experience good)
- Thames Valley (76% overall experience good)
- West Yorkshire (76% overall experience good)
- West and North London (75% overall experience good)
How many GP practices are in Norfolk and Suffolk?
158, with 1,768,957 registered patients in September 2026.
How do patients rate GP practices in Norfolk and Suffolk?
80% described their overall experience as good in the 2026 GP Patient Survey, the 9th highest of 36 ICBs.
How many patients are there per GP in Norfolk and Suffolk?
2,133 per full-time-equivalent qualified GP, against 2,171 across England.
What share of GP appointments in Norfolk and Suffolk are face to face?
70%, against 63% across England.