West Norwich PCN: primary care network practices and patient survey
West Norwich PCN is a primary care network of 5 GP practices with 58,556 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England. Its practices have 2,443 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in West Norwich PCN with survey results, the share of patients describing their overall experience as good ranges from 69% at Trinity and Bowthorpe Medical Practice to 87% at Beechcroft Surgery, with a median of 70% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Beechcroft Surgery has the highest share finding it easy to get through by phone (84%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Beechcroft Surgery | 6,854 | 87% | 84% | Good | 4,631 |
| Wensum Valley Medical Practice West Earlham Health Centre | 12,981 | 77% | 68% | Requires improvement | 1,907 |
| Taverham Surgery | 13,030 | 70% | 52% | Requires improvement | 2,932 |
| Roundwell Medical Centre | 14,989 | 70% | 36% | Good | 2,349 |
| Trinity and Bowthorpe Medical Practice | 10,702 | 69% | 52% | Good | 2,205 |
Results for the network as a whole, from 524 responses, against Norfolk and Suffolk and England.
| Survey question | West Norwich PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 55% | 61% | 57% |
| Easy to contact via the website | 50% | 62% | 58% |
| Easy to contact via the NHS App | 41% | 55% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 65% | 74% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 89% | 92% | 90% |
There are 2,443 registered patients per full-time-equivalent qualified GP in West Norwich PCN, more than England's 2,171 and Norfolk and Suffolk's 2,133. Practices recorded 490 appointments a month per 1,000 patients (England: 510), 73% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
17% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.6% over the year (England: shrank 1.1%).
| Measure | West Norwich PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Patients per qualified GP | 2,443 | 2,133 | 2,171 |
| Appointments per 1,000 patients a month | 490 | 578 | 510 |
| Face-to-face appointments | 73% | 70% | 63% |
| Same day as booked | 38% | 42% | 45% |
| Did not attend | 4% | 3% | 4% |
| Patients aged 65 or over | 17% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in West Norwich PCN is learning disability (0.9% against 0.6%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | West Norwich PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 16.1% | 14.3% | 6,798 |
| High blood pressure | All ages | 14.4% | 15.2% | 7,783 |
| Diabetes | 17+ yrs | 8.1% | 7.9% | 3,489 |
| Asthma | 6+ yrs | 7.9% | 6.6% | 4,030 |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% | 1,727 |
| Cancer | All ages | 3.4% | 3.8% | 1,851 |
| Coronary heart disease | All ages | 2.8% | 3.0% | 1,495 |
| COPD | All ages | 2.1% | 1.9% | 1,121 |
| Atrial fibrillation | All ages | 1.9% | 2.2% | 1,029 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 964 |
| Serious mental illness | All ages | 1.2% | 1.0% | 634 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 404 |
| Learning disability | All ages | 0.9% | 0.6% | 512 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 398 |
| Heart failure | All ages | 0.9% | 1.1% | 482 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 159 |
| Dementia | All ages | 0.6% | 0.8% | 335 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 243 |
| Palliative care | All ages | 0.4% | 0.6% | 208 |
- Central Norwich PCN (5 practices)
- Ketts Oak PCN (5 practices)
- North Norfolk 3 PCN (4 practices)
- North Norfolk 4 PCN (6 practices)
- Norwich East PCN (8 practices)
- Norwich North PCN (3 practices)
- South Norfolk Hip PCN (9 practices)
Which practices are in West Norwich PCN?
Beechcroft Surgery, Roundwell Medical Centre, Taverham Surgery, Trinity and Bowthorpe Medical Practice and Wensum Valley Medical Practice West Earlham Health Centre.
How do patients rate West Norwich PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does West Norwich PCN cover?
58,556 registered patients across 5 practices in September 2026.
How many patients per GP does West Norwich PCN have?
2,443 per full-time-equivalent qualified GP, against 2,171 across England.