Norwich North PCN: primary care network practices and patient survey
Norwich North PCN is a primary care network of 3 GP practices with 29,697 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,668 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Norwich North PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Oak Street Medical Practice to 93% at Magdalen Medical Practice, with a median of 84% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Magdalen Medical Practice has the highest share finding it easy to get through by phone (80%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Magdalen Medical Practice | 14,478 | 93% | 80% | Good | 1,538 |
| Lawson Road Surgery | 8,797 | 84% | 72% | Good | 1,747 |
| Oak Street Medical Practice | 6,422 | 72% | 47% | Good | 1,916 |
Results for the network as a whole, from 340 responses, against Norfolk and Suffolk and England.
| Survey question | Norwich North PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 70% | 61% | 57% |
| Easy to contact via the website | 67% | 62% | 58% |
| Easy to contact via the NHS App | 65% | 55% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 80% | 74% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
There are 1,668 registered patients per full-time-equivalent qualified GP in Norwich North PCN, fewer than England's 2,171 and Norfolk and Suffolk's 2,133. Practices recorded 597 appointments a month per 1,000 patients (England: 510), 64% of them face to face. 31% of appointments took place on the day they were booked (England: 45%).
20% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.0% over the year (England: shrank 1.1%).
| Measure | Norwich North PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Patients per qualified GP | 1,668 | 2,133 | 2,171 |
| Appointments per 1,000 patients a month | 597 | 578 | 510 |
| Face-to-face appointments | 64% | 70% | 63% |
| Same day as booked | 31% | 42% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 20% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Norwich North PCN is serious mental illness (1.5% against 1.0%), and the furthest below is palliative care (0.3% against 0.6%).
| Condition register | Age group | Norwich North PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% | 4,724 |
| Depression | 18+ yrs | 14.1% | 14.3% | 3,583 |
| Asthma | 6+ yrs | 8.3% | 6.6% | 2,394 |
| Diabetes | 17+ yrs | 7.5% | 7.9% | 1,936 |
| Cancer | All ages | 3.7% | 3.8% | 1,117 |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% | 936 |
| Coronary heart disease | All ages | 3.0% | 3.0% | 901 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 690 |
| COPD | All ages | 2.2% | 1.9% | 663 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 645 |
| Serious mental illness | All ages | 1.5% | 1.0% | 465 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 270 |
| Heart failure | All ages | 1.0% | 1.1% | 302 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 245 |
| Learning disability | All ages | 0.9% | 0.6% | 263 |
| Dementia | All ages | 0.9% | 0.8% | 258 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 86 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 178 |
| Palliative care | All ages | 0.3% | 0.6% | 76 |
- Central Norwich PCN (5 practices)
- Gorleston PCN (2 practices)
- Great Yarmouth & Northern Villages PCN (5 practices)
- North Norfolk 1 PCN (3 practices)
- Norwich East PCN (8 practices)
- Swaffham & Downham Market PCN (7 practices)
- West Norfolk Coastal PCN (5 practices)
- West Norwich PCN (5 practices)
Which practices are in Norwich North PCN?
Lawson Road Surgery, Magdalen Medical Practice and Oak Street Medical Practice.
How do patients rate Norwich North PCN?
86% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Norwich North PCN cover?
29,697 registered patients across 3 practices in September 2026.
How many patients per GP does Norwich North PCN have?
1,668 per full-time-equivalent qualified GP, against 2,171 across England.