Lawson Road Surgery, Norwich: patient reviews and CQC rating
Lawson Road Surgery is a GP practice in Norwich with 8,797 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 5.0 full-time-equivalent qualified GPs, or 1,747 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lawson Road Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 85%, above the England figure of 69%. Its weakest is the share who found the reception and administrative team helpful: 84%, against 85% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 20th of the 39 practices in Norwich with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (79%). 116 patients answered the survey (response rate 30%).
| Survey question | Lawson Road Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 72% | 61% | 57% |
| Easy to contact via the website | 60% | 62% | 58% |
| Easy to contact via the NHS App | 62% | 55% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 85% | 74% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 89% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 183 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lawson Road Surgery is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,797 patients were registered at Lawson Road Surgery in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,747 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.0 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 5.3 |
| August 2024 | 3.7 | 5.7 |
| August 2025 | 3.7 | 4.6 |
| August 2026 | 5.0 | 7.6 |
From June 2026 to August 2026 the practice recorded 5,786 appointments a month, or 658 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 43% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Lawson Road Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 658 | 578 | 510 |
| Face to face | 52% | 70% | 63% |
| Same day as booked | 43% | 42% | 45% |
| More than 28 days after booking | 9% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), epilepsy (1.1% against 0.8%) and serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 17.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Cancer | All ages | 3.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
Lawson Road Surgery, The Health Centre, Lawson Road, Norwich, NR3 4LE. Phone: 01603 427096. Website: www.Lawsonroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Magdalen Medical Practice | 0.1 km | 93% |
| Prospect Medical Practice | 0.9 km | 73% |
| Mile End Road Surgery | 1.1 km | 87% |
| Oak Street Medical Practice | 1.2 km | 72% |
| Woodcock Road Surgery | 1.6 km | 78% |
- Magdalen Medical Practice (93% overall experience good)
- Oak Street Medical Practice (72% overall experience good)
How do patients rate Lawson Road Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Lawson Road Surgery as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Lawson Road Surgery?
8,797 patients were registered in September 2026, up 0.4% on a year earlier.
What is Lawson Road Surgery's CQC rating?
Good overall, published in December 2023.
How many GPs does Lawson Road Surgery have?
5.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,747 patients per GP against 2,171 across England.
Are appointments at Lawson Road Surgery face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lawson Road Surgery's phone number?
01603 427096.