West Pottergate Medical Practice, Norwich: patient reviews and CQC rating
West Pottergate Medical Practice is a GP practice in Norwich with 5,856 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 2.5 full-time-equivalent qualified GPs, or 2,386 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Pottergate Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 89%, above the England figure of 58%. Its result closest to England is the share who said they were treated with care and concern: 86%, against 86% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 9th of the 39 practices in Norwich with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (95%). 115 patients answered the survey (response rate 27%).
| Survey question | West Pottergate Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 88% | 61% | 57% |
| Easy to contact via the website | 89% | 62% | 58% |
| Easy to contact via the NHS App | 63% | 55% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 91% | 76% | 73% |
| Wait for appointment about right | 78% | 74% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 119 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West Pottergate Medical Practice is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,856 patients were registered at West Pottergate Medical Practice in September 2026, down 2.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,386 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.7 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 2,772 appointments a month, or 473 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 28% took place on the day they were booked and 18% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | West Pottergate Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 473 | 578 | 510 |
| Face to face | 81% | 70% | 63% |
| Same day as booked | 28% | 42% | 45% |
| More than 28 days after booking | 18% | 8% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), heart failure (0.4% against 1.1%) and chronic kidney disease (2.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 22.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.1% | 14.3% |
| High blood pressure | All ages | 9.9% | 15.2% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Cancer | All ages | 2.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
West Pottergate Medical Practice, Earlham Road, Norwich, NR2 4BX. Phone: 01603 513333.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oak Street Medical Practice | 0.7 km | 72% |
| St Stephen's Gate Medical Practice | 0.9 km | 86% |
| Mile End Road Surgery | 1.2 km | 87% |
| Norwich Practices Health Centre | 1.3 km | 78% |
| Prospect Medical Practice | 1.5 km | 73% |
- Mile End Road Surgery (87% overall experience good)
- St Stephen's Gate Medical Practice (86% overall experience good)
- The Lakenham Surgery (86% overall experience good)
- UEA Medical Centre (84% overall experience good)
How do patients rate West Pottergate Medical Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of West Pottergate Medical Practice as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at West Pottergate Medical Practice?
5,856 patients were registered in September 2026, down 2.7% on a year earlier.
What is West Pottergate Medical Practice's CQC rating?
Good overall, published in December 2019.
How many GPs does West Pottergate Medical Practice have?
2.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,386 patients per GP against 2,171 across England.
Are appointments at West Pottergate Medical Practice face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Pottergate Medical Practice's phone number?
01603 513333.