The Lakenham Surgery, Norwich: patient reviews and CQC rating
The Lakenham Surgery is a GP practice in Norwich with 8,584 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 4.2 full-time-equivalent qualified GPs, or 2,047 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Lakenham Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 76%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 15th of the 39 practices in Norwich with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (84%). 105 patients answered the survey (response rate 27%).
| Survey question | The Lakenham Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 70% | 61% | 57% |
| Easy to contact via the website | 76% | 62% | 58% |
| Easy to contact via the NHS App | 76% | 55% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 87% | 74% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
In the Friends and Family Test for July 2026, 90% of 137 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Lakenham Surgery is Good, published in April 2018. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
8,584 patients were registered at The Lakenham Surgery in September 2026, down 3.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,047 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.1 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 4.4 |
| August 2024 | 4.4 | 5.5 |
| August 2025 | 4.4 | 5.5 |
| August 2026 | 4.2 | 4.2 |
From June 2026 to August 2026 the practice recorded 3,847 appointments a month, or 448 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 45% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Lakenham Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 448 | 578 | 510 |
| Face to face | 70% | 70% | 63% |
| Same day as booked | 45% | 42% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%), asthma (9.0% against 6.6%) and depression (17.8% against 14.3%). It has a lower share for osteoporosis (0.2% against 1.2%) and chronic kidney disease (3.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 25.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.8% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Asthma | 6+ yrs | 9.0% | 6.6% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Cancer | All ages | 3.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
The Lakenham Surgery, 1 Ninham Street, Lakenham, Norwich, NR1 3JJ. Phone: 01603 765550. Website: www.lakenham-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Norwich Practices Health Centre | 0.9 km | 78% |
| St Stephen's Gate Medical Practice | 0.9 km | 86% |
| Mile End Road Surgery | 1.7 km | 87% |
| West Pottergate Medical Practice | 1.8 km | 87% |
| Oak Street Medical Practice | 1.8 km | 72% |
- Mile End Road Surgery (87% overall experience good)
- St Stephen's Gate Medical Practice (86% overall experience good)
- UEA Medical Centre (84% overall experience good)
- West Pottergate Medical Practice (87% overall experience good)
How do patients rate The Lakenham Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of The Lakenham Surgery as good, above the England figure of 77%. 70% found it easy to get through by phone.
How many patients are registered at The Lakenham Surgery?
8,584 patients were registered in September 2026, down 3.3% on a year earlier.
What is The Lakenham Surgery's CQC rating?
Good overall, published in April 2018.
How many GPs does The Lakenham Surgery have?
4.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,047 patients per GP against 2,171 across England.
Are appointments at The Lakenham Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Lakenham Surgery's phone number?
01603 765550.