Norwich Practices Health Centre, Norwich: patient reviews and CQC rating
Norwich Practices Health Centre is a GP practice in Norwich with 10,974 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). It has 6.8 full-time-equivalent qualified GPs, or 1,610 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Norwich Practices Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 84%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 25th of the 39 practices in Norwich with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (76%). 114 patients answered the survey (response rate 19%).
| Survey question | Norwich Practices Health Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 69% | 61% | 57% |
| Easy to contact via the website | 68% | 62% | 58% |
| Easy to contact via the NHS App | 55% | 55% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 64% | 74% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 84% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 155 responses rated the practice good or very good (England: 92%).
10,974 patients were registered at Norwich Practices Health Centre in September 2026, down 2.8% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 1,610 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 19.9 nurses and 17.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 7.6 |
| August 2024 | 6.5 | 6.5 |
| August 2025 | 5.9 | 6.9 |
| August 2026 | 6.8 | 9.0 |
From June 2026 to August 2026 the practice recorded 10,959 appointments a month, or 999 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 71% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
20% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Norwich Practices Health Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 999 | 578 | 510 |
| Face to face | 87% | 70% | 63% |
| Same day as booked | 71% | 42% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 7% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.7% against 1.2%), serious mental illness (1.9% against 1.0%) and dementia (1.4% against 0.8%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), cancer (1.9% against 3.8%) and chronic kidney disease (2.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 24.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.0% | 14.3% |
| High blood pressure | All ages | 8.5% | 15.2% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Diabetes | 17+ yrs | 5.1% | 7.9% |
| Osteoporosis | 50+ yrs | 3.7% | 1.2% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.6% | 74.9% |
Norwich Practices Health Centre, Rouen House, Rouen Road, Norwich, NR1 1RB. Phone: 01603 677500.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Stephen's Gate Medical Practice | 0.8 km | 86% |
| Mile End Road Surgery | 0.9 km | 87% |
| The Lakenham Surgery | 0.9 km | 86% |
| Oak Street Medical Practice | 1.1 km | 72% |
| West Pottergate Medical Practice | 1.3 km | 87% |
- Dr I P Tolley and Partners (85% overall experience good)
- East Norwich Medical Partnership (72% overall experience good)
- Lionwood Medical Practice (72% overall experience good)
- Old Catton Medical Practice (75% overall experience good)
- Prospect Medical Practice (73% overall experience good)
- Thorpewood Medical Group (72% overall experience good)
- Woodcock Road Surgery (78% overall experience good)
How do patients rate Norwich Practices Health Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Norwich Practices Health Centre as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Norwich Practices Health Centre?
10,974 patients were registered in September 2026, down 2.8% on a year earlier.
How many GPs does Norwich Practices Health Centre have?
6.8 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,610 patients per GP against 2,171 across England.
Are appointments at Norwich Practices Health Centre face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Norwich Practices Health Centre's phone number?
01603 677500.