Dr I P Tolley and Partners, Norwich: patient reviews and CQC rating
Dr I P Tolley and Partners is a GP practice in Norwich with 11,043 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2023. It has 8.4 full-time-equivalent qualified GPs, or 1,317 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr I P Tolley and Partners
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, below the England figure of 54%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 18th of the 39 practices in Norwich with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (85%). 118 patients answered the survey (response rate 38%).
| Survey question | Dr I P Tolley and Partners | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 76% | 61% | 57% |
| Easy to contact via the website | 57% | 62% | 58% |
| Easy to contact via the NHS App | 37% | 55% | 54% |
| Reception team helpful | 85% | 88% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 54% | 74% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
In the Friends and Family Test for July 2026, 98% of 244 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr I P Tolley and Partners is Good, published in May 2023. All 5 key questions are rated Good. It held the same rating in the report before (November 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,043 patients were registered at Dr I P Tolley and Partners in September 2026, down 1.8% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 8.4 full-time-equivalent qualified GPs, there are 1,317 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.9 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 9.1 |
| August 2024 | 7.1 | 12.0 |
| August 2025 | 7.9 | 10.2 |
| August 2026 | 8.4 | 12.0 |
From June 2026 to August 2026 the practice recorded 4,668 appointments a month, or 423 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 37% took place on the day they were booked and 17% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr I P Tolley and Partners | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 423 | 578 | 510 |
| Face to face | 75% | 70% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 17% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%), chronic kidney disease (6.5% against 4.6%) and atrial fibrillation (3.1% against 2.2%). It has a lower share for serious mental illness (0.5% against 1.0%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Depression | 18+ yrs | 14.7% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.7% | 74.9% |
Dr I P Tolley and Partners, 343 Reepham Road, Hellesdon, Norwich, NR6 5QJ. Phone: 01603 486602.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drayton Medical Practice | 2.1 km | 87% |
| Woodcock Road Surgery | 2.7 km | 78% |
| Old Catton Medical Practice | 3.1 km | 75% |
| Prospect Medical Practice | 3.6 km | 73% |
| Beechcroft Surgery | 3.7 km | 87% |
- East Norwich Medical Partnership (72% overall experience good)
- Lionwood Medical Practice (72% overall experience good)
- Norwich Practices Health Centre (78% overall experience good)
- Old Catton Medical Practice (75% overall experience good)
- Prospect Medical Practice (73% overall experience good)
- Thorpewood Medical Group (72% overall experience good)
- Woodcock Road Surgery (78% overall experience good)
How do patients rate Dr I P Tolley and Partners?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Dr I P Tolley and Partners as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Dr I P Tolley and Partners?
11,043 patients were registered in September 2026, down 1.8% on a year earlier.
What is Dr I P Tolley and Partners's CQC rating?
Good overall, published in May 2023.
How many GPs does Dr I P Tolley and Partners have?
8.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,317 patients per GP against 2,171 across England.
Are appointments at Dr I P Tolley and Partners face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr I P Tolley and Partners's phone number?
01603 486602.