UEA Medical Centre, Norwich: patient reviews and CQC rating
UEA Medical Centre is a GP practice in Norwich with 18,412 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 6.6 full-time-equivalent qualified GPs, or 2,784 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about UEA Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 21st of the 39 practices in Norwich with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (91%). 114 patients answered the survey (response rate 10%).
| Survey question | UEA Medical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 91% | 61% | 57% |
| Easy to contact via the website | 77% | 62% | 58% |
| Easy to contact via the NHS App | 79% | 55% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 94% | 76% | 73% |
| Wait for appointment about right | 69% | 74% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
In the Friends and Family Test for July 2026, 90% of 60 responses rated the practice good or very good (England: 92%).
CQC's overall rating for UEA Medical Centre is Good, published in October 2018. All 5 key questions are rated Good. Its previous overall rating was Outstanding (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,412 patients were registered at UEA Medical Centre in September 2026, down 3.1% on a year earlier (England: down 1.1%).
1% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 2,784 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.2 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.0 | 9.0 |
| August 2024 | 8.2 | 9.3 |
| August 2025 | 7.9 | 9.0 |
| August 2026 | 6.6 | 6.6 |
From June 2026 to August 2026 the practice recorded 4,934 appointments a month, or 268 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 24% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
91% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | UEA Medical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 268 | 578 | 510 |
| Face to face | 97% | 70% | 63% |
| Same day as booked | 24% | 42% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.0% against 0.6%), dementia (0.0% against 0.8%) and peripheral arterial disease (0.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.4% | 14.3% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| High blood pressure | All ages | 1.6% | 15.2% |
| Diabetes | 17+ yrs | 0.9% | 7.9% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Cancer | All ages | 0.5% | 3.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Coronary heart disease | All ages | 0.2% | 3.0% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| Chronic kidney disease | 18+ yrs | 0.1% | 4.6% |
| Atrial fibrillation | All ages | 0.1% | 2.2% |
| Stroke and TIA | All ages | 0.1% | 1.9% |
| COPD | All ages | 0.1% | 1.9% |
| Learning disability | All ages | 0.0% | 0.6% |
| Heart failure | All ages | 0.0% | 1.1% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Dementia | All ages | 0.0% | 0.8% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
UEA Medical Centre, University of East Anglia, Norwich, NR4 7TJ. Phone: 01603 251600. Website: www.umsuea.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wensum Valley Medical Practice West Earlham Health Centre | 1.0 km | 77% |
| The Humbleyard Practice | 2.2 km | 55% |
| Trinity and Bowthorpe Medical Practice | 2.3 km | 69% |
| West Pottergate Medical Practice | 2.8 km | 87% |
| St Stephen's Gate Medical Practice | 3.1 km | 86% |
- Mile End Road Surgery (87% overall experience good)
- St Stephen's Gate Medical Practice (86% overall experience good)
- The Lakenham Surgery (86% overall experience good)
- West Pottergate Medical Practice (87% overall experience good)
How do patients rate UEA Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of UEA Medical Centre as good, against 77% across England. 91% found it easy to get through by phone.
How many patients are registered at UEA Medical Centre?
18,412 patients were registered in September 2026, down 3.1% on a year earlier.
What is UEA Medical Centre's CQC rating?
Good overall, published in October 2018.
How many GPs does UEA Medical Centre have?
6.6 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,784 patients per GP against 2,171 across England.
Are appointments at UEA Medical Centre face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is UEA Medical Centre's phone number?
01603 251600.