Trinity and Bowthorpe Medical Practice, Norwich: patient reviews and CQC rating
Trinity and Bowthorpe Medical Practice is a GP practice in Norwich with 10,702 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 4.9 full-time-equivalent qualified GPs, or 2,205 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Trinity and Bowthorpe Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 69%, above the England figure of 58%. Its weakest is the share who said their needs were met at their last appointment: 74%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 7 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 37th of the 39 practices in Norwich with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (68%). 109 patients answered the survey (response rate 27%).
| Survey question | Trinity and Bowthorpe Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 69% | 80% | 77% |
| Easy to contact by phone | 52% | 61% | 57% |
| Easy to contact via the website | 69% | 62% | 58% |
| Easy to contact via the NHS App | 44% | 55% | 54% |
| Reception team helpful | 74% | 88% | 85% |
| Last contact good | 59% | 76% | 73% |
| Wait for appointment about right | 53% | 74% | 69% |
| Listened to well | 80% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 79% | 94% | 93% |
| Needs met | 74% | 92% | 90% |
In the Friends and Family Test for July 2026, 91% of 270 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Trinity and Bowthorpe Medical Practice is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,702 patients were registered at Trinity and Bowthorpe Medical Practice in September 2026, down 6.3% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,205 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.5 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 10.0 |
| August 2024 | 5.9 | 8.6 |
| August 2025 | 4.5 | 6.7 |
| August 2026 | 4.9 | 7.6 |
From June 2026 to August 2026 the practice recorded 5,321 appointments a month, or 497 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 26% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Trinity and Bowthorpe Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 497 | 578 | 510 |
| Face to face | 84% | 70% | 63% |
| Same day as booked | 26% | 42% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.8% against 0.6%), serious mental illness (1.4% against 1.0%) and asthma (8.6% against 6.6%). It has a lower share for dementia (0.5% against 0.8%) and atrial fibrillation (1.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 22.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.9% | 74.9% |
Trinity and Bowthorpe Medical Practice, Bowthorpe Main Centre, Wendene, Norwich, NR5 9HA. Phone: 01603 748043. Website: www.trinityandbowthorpe.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Beechcroft Surgery | 1.0 km | 87% |
| Roundwell Medical Centre | 1.6 km | 70% |
| Wensum Valley Medical Practice West Earlham Health Centre | 1.7 km | 77% |
| UEA Medical Centre | 2.3 km | 84% |
| The Humbleyard Practice | 4.1 km | 55% |
- Beechcroft Surgery (87% overall experience good)
- Roundwell Medical Centre (70% overall experience good)
- Taverham Surgery (70% overall experience good)
- Wensum Valley Medical Practice West Earlham Health Centre (77% overall experience good)
How do patients rate Trinity and Bowthorpe Medical Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Trinity and Bowthorpe Medical Practice as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Trinity and Bowthorpe Medical Practice?
10,702 patients were registered in September 2026, down 6.3% on a year earlier.
What is Trinity and Bowthorpe Medical Practice's CQC rating?
Good overall, published in November 2016.
How many GPs does Trinity and Bowthorpe Medical Practice have?
4.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,205 patients per GP against 2,171 across England.
Are appointments at Trinity and Bowthorpe Medical Practice face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Trinity and Bowthorpe Medical Practice's phone number?
01603 748043.