Taverham Surgery, Norwich: patient reviews and CQC rating
Taverham Surgery is a GP practice in Norwich with 13,030 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Requires Improvement overall, in a report published in June 2023. It has 4.4 full-time-equivalent qualified GPs, or 2,932 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Taverham Surgery
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 34th of the 39 practices in Norwich with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (67%). 102 patients answered the survey (response rate 32%).
| Survey question | Taverham Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 52% | 61% | 57% |
| Easy to contact via the website | 33% | 62% | 58% |
| Easy to contact via the NHS App | 42% | 55% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 62% | 76% | 73% |
| Wait for appointment about right | 68% | 74% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
In the Friends and Family Test for July 2026, 91% of 47 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Taverham Surgery is Requires Improvement, published in June 2023. One key question is rated differently: Caring Good. Its previous overall rating was Inadequate (October 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
13,030 patients were registered at Taverham Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,932 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 5.7 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 4.0 | 4.0 |
| August 2025 | 4.1 | 4.1 |
| August 2026 | 4.4 | 5.5 |
From June 2026 to August 2026 the practice recorded 7,930 appointments a month, or 609 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 45% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Taverham Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 609 | 578 | 510 |
| Face to face | 81% | 70% | 63% |
| Same day as booked | 45% | 42% | 45% |
| More than 28 days after booking | 11% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), epilepsy (1.2% against 0.8%) and cancer (4.9% against 3.8%). It has a lower share for osteoporosis (0.6% against 1.2%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 15.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Depression | 18+ yrs | 16.0% | 14.3% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| COPD | All ages | 1.3% | 1.9% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.7% | 74.9% |
Taverham Surgery, Sandy Lane, Taverham, Norwich, NR8 6JR. Phone: 01603 867481. Website: www.tavershampartnership.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drayton Medical Practice | 2.0 km | 87% |
| Roundwell Medical Centre | 3.7 km | 70% |
| Dr I P Tolley and Partners | 4.1 km | 85% |
| Beechcroft Surgery | 4.2 km | 87% |
| Trinity and Bowthorpe Medical Practice | 5.1 km | 69% |
- Beechcroft Surgery (87% overall experience good)
- Roundwell Medical Centre (70% overall experience good)
- Trinity and Bowthorpe Medical Practice (69% overall experience good)
- Wensum Valley Medical Practice West Earlham Health Centre (77% overall experience good)
How do patients rate Taverham Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Taverham Surgery as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Taverham Surgery?
13,030 patients were registered in September 2026, down 1.4% on a year earlier.
What is Taverham Surgery's CQC rating?
Requires Improvement overall, published in June 2023.
How many GPs does Taverham Surgery have?
4.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,932 patients per GP against 2,171 across England.
Are appointments at Taverham Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Taverham Surgery's phone number?
01603 867481.