Drayton Medical Practice, Norwich: patient reviews and CQC rating
Drayton Medical Practice is a GP practice in Norwich with 19,438 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 8.4 full-time-equivalent qualified GPs, or 2,307 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drayton Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, above the England figure of 54%. Its weakest is the share who found the reception and administrative team helpful: 84%, against 85% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 11th of the 39 practices in Norwich with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (86%). 123 patients answered the survey (response rate 37%).
| Survey question | Drayton Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 57% | 61% | 57% |
| Easy to contact via the website | 68% | 62% | 58% |
| Easy to contact via the NHS App | 68% | 55% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 76% | 76% | 73% |
| Wait for appointment about right | 73% | 74% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
In the Friends and Family Test for July 2026, 91% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Drayton Medical Practice is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,438 patients were registered at Drayton Medical Practice in September 2026, up 1.0% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 8.4 full-time-equivalent qualified GPs, there are 2,307 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 6.7 nurses and 14.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.4 | 12.5 |
| August 2024 | 8.4 | 13.1 |
| August 2025 | 8.4 | 12.5 |
| August 2026 | 8.4 | 13.3 |
From June 2026 to August 2026 the practice recorded 20,694 appointments a month, or 1,065 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 31% took place on the day they were booked and 22% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Drayton Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,065 | 578 | 510 |
| Face to face | 76% | 70% | 63% |
| Same day as booked | 31% | 42% | 45% |
| More than 28 days after booking | 22% | 8% | 5% |
| Did not attend | 10% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%), asthma (9.5% against 6.6%) and cancer (5.1% against 3.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), serious mental illness (0.7% against 1.0%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Asthma | 6+ yrs | 9.5% | 6.6% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.1% | 74.9% |
Drayton Medical Practice, Drayton and St Faith's Medical Practice, 8 Manor Farm Close, Drayton, Norwich, NR8 6EE. Phone: 01603 867532. Website: www.drayton-stfaiths.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Taverham Surgery | 2.0 km | 70% |
| Dr I P Tolley and Partners | 2.1 km | 85% |
| Roundwell Medical Centre | 3.7 km | 70% |
| Beechcroft Surgery | 3.8 km | 87% |
| Trinity and Bowthorpe Medical Practice | 4.7 km | 69% |
- Coltishall Medical Practice (86% overall experience good)
- Reepham & Aylsham Medical Practice (87% overall experience good)
- The Market Surgery (85% overall experience good)
How do patients rate Drayton Medical Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Drayton Medical Practice as good, above the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Drayton Medical Practice?
19,438 patients were registered in September 2026, up 1.0% on a year earlier.
What is Drayton Medical Practice's CQC rating?
Good overall, published in August 2016.
How many GPs does Drayton Medical Practice have?
8.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,307 patients per GP against 2,171 across England.
Are appointments at Drayton Medical Practice face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drayton Medical Practice's phone number?
01603 867532.