Reepham & Aylsham Medical Practice, Norwich: patient reviews and CQC rating
Reepham & Aylsham Medical Practice is a GP practice in Norwich with 8,927 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 3.2 full-time-equivalent qualified GPs, or 2,790 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Reepham & Aylsham Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 76%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 12th of the 39 practices in Norwich with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (85%). 122 patients answered the survey (response rate 41%).
| Survey question | Reepham & Aylsham Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 76% | 61% | 57% |
| Easy to contact via the website | 69% | 62% | 58% |
| Easy to contact via the NHS App | 76% | 55% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 76% | 74% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
In the Friends and Family Test for July 2026, 90% of 143 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Reepham & Aylsham Medical Practice is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,927 patients were registered at Reepham & Aylsham Medical Practice in September 2026, almost the same as a year earlier.
32% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,790 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 8.1 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 3.8 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 3.2 | 4.9 |
| August 2026 | 3.2 | 4.1 |
From June 2026 to August 2026 the practice recorded 7,405 appointments a month, or 830 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 42% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Reepham & Aylsham Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 830 | 578 | 510 |
| Face to face | 57% | 70% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 14% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), cancer (6.4% against 3.8%) and atrial fibrillation (3.7% against 2.2%). It has a lower share for depression (6.2% against 14.3%) and osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Asthma | 6+ yrs | 9.6% | 6.6% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Cancer | All ages | 6.4% | 3.8% |
| Depression | 18+ yrs | 6.2% | 14.3% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.0% | 74.9% |
Reepham & Aylsham Medical Practice, The Surgery, Smugglers Lane, Reepham, Norwich, NR10 4QT. Phone: 01603 870271.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Market Surgery | 10.2 km | 85% |
| Taverham Surgery | 10.9 km | 70% |
| Elmham Surgery | 11.2 km | 72% |
| Drayton Medical Practice | 12.3 km | 87% |
| Mattishall & Lenwade Surgeries | 12.7 km | 75% |
- Coltishall Medical Practice (86% overall experience good)
- Drayton Medical Practice (87% overall experience good)
- The Market Surgery (85% overall experience good)
How do patients rate Reepham & Aylsham Medical Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Reepham & Aylsham Medical Practice as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Reepham & Aylsham Medical Practice?
8,927 patients were registered in September 2026, up 0.3% on a year earlier.
What is Reepham & Aylsham Medical Practice's CQC rating?
Good overall, published in January 2018.
How many GPs does Reepham & Aylsham Medical Practice have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,790 patients per GP against 2,171 across England.
Are appointments at Reepham & Aylsham Medical Practice face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Reepham & Aylsham Medical Practice's phone number?
01603 870271.