Elmham Surgery, Dereham: patient reviews and CQC rating
Elmham Surgery is a GP practice in Dereham with 9,941 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 5.4 full-time-equivalent qualified GPs, or 1,842 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elmham Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 4 practices in Dereham with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (71%). 101 patients answered the survey (response rate 38%).
| Survey question | Elmham Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 72% | 80% | 77% |
| Easy to contact by phone | 36% | 61% | 57% |
| Easy to contact via the website | 52% | 62% | 58% |
| Easy to contact via the NHS App | 40% | 55% | 54% |
| Reception team helpful | 70% | 88% | 85% |
| Last contact good | 63% | 76% | 73% |
| Wait for appointment about right | 72% | 74% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 88% | 92% | 90% |
In the Friends and Family Test for July 2026, 88% of 42 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elmham Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,941 patients were registered at Elmham Surgery in September 2026, almost the same as a year earlier.
32% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 1,842 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 4.3 nurses and 15.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 7.8 |
| August 2024 | 6.1 | 7.9 |
| August 2025 | 4.7 | 7.0 |
| August 2026 | 5.4 | 7.1 |
From June 2026 to August 2026 the practice recorded 7,543 appointments a month, or 759 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 51% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Elmham Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 759 | 578 | 510 |
| Face to face | 53% | 70% | 63% |
| Same day as booked | 51% | 42% | 45% |
| More than 28 days after booking | 11% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.9% against 0.8%), atrial fibrillation (4.0% against 2.2%) and stroke or TIA (2.8% against 1.9%). It has a lower share for osteoporosis (0.2% against 1.2%), serious mental illness (0.7% against 1.0%) and depression (10.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 19.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Dementia | All ages | 1.9% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.7% | 74.9% |
Elmham Surgery, 59 Holt Road, North Elmham, Dereham, NR20 5JS. Phone: 01362 668215. Website: www.elmhamsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Theatre Royal Surgery | 7.6 km | 86% |
| Orchard Surgery | 8.2 km | 52% |
| Litcham Health Centre | 10.8 km | 73% |
| Fakenham Medical Practice | 10.9 km | 79% |
| Reepham & Aylsham Medical Practice | 11.2 km | 87% |
- Mattishall & Lenwade Surgeries (75% overall experience good)
- Orchard Surgery (52% overall experience good)
- Shipdham Surgery (93% overall experience good)
- Theatre Royal Surgery (86% overall experience good)
How do patients rate Elmham Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Elmham Surgery as good, against 77% across England. 36% found it easy to get through by phone.
How many patients are registered at Elmham Surgery?
9,941 patients were registered in September 2026, up 0.2% on a year earlier.
What is Elmham Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Elmham Surgery have?
5.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,842 patients per GP against 2,171 across England.
Are appointments at Elmham Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elmham Surgery's phone number?
01362 668215.