Mid Norfolk PCN: primary care network practices and patient survey
Mid Norfolk PCN is a primary care network of 5 GP practices with 47,081 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,090 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Mid Norfolk PCN with survey results, the share of patients describing their overall experience as good ranges from 52% at Orchard Surgery to 93% at Shipdham Surgery, with a median of 75% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Shipdham Surgery has the highest share finding it easy to get through by phone (93%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Shipdham Surgery | 4,681 | 93% | 93% | Good | 1,755 |
| Theatre Royal Surgery | 11,239 | 86% | 65% | Good | 2,829 |
| Mattishall & Lenwade Surgeries | 8,579 | 75% | 36% | Good | 1,677 |
| Elmham Surgery | 9,941 | 72% | 36% | Good | 1,842 |
| Orchard Surgery | 12,641 | 52% | 18% | Good | 2,353 |
Results for the network as a whole, from 577 responses, against Norfolk and Suffolk and England.
| Survey question | Mid Norfolk PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 72% | 80% | 77% |
| Easy to contact by phone | 43% | 61% | 57% |
| Easy to contact via the website | 53% | 62% | 58% |
| Easy to contact via the NHS App | 44% | 55% | 54% |
| Reception team helpful | 80% | 88% | 85% |
| Last contact good | 65% | 76% | 73% |
| Wait for appointment about right | 69% | 74% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
There are 2,090 registered patients per full-time-equivalent qualified GP in Mid Norfolk PCN, close to England's 2,171 and Norfolk and Suffolk's 2,133. Practices recorded 555 appointments a month per 1,000 patients (England: 510), 72% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
28% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.3% over the year (England: shrank 1.1%).
| Measure | Mid Norfolk PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Patients per qualified GP | 2,090 | 2,133 | 2,171 |
| Appointments per 1,000 patients a month | 555 | 578 | 510 |
| Face-to-face appointments | 72% | 70% | 63% |
| Same day as booked | 40% | 42% | 45% |
| Did not attend | 4% | 3% | 4% |
| Patients aged 65 or over | 28% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Mid Norfolk PCN is dementia (1.6% against 0.8%), and the furthest below is osteoporosis (0.7% against 1.2%).
| Condition register | Age group | Mid Norfolk PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% | 9,723 |
| Depression | 18+ yrs | 14.0% | 14.3% | 5,421 |
| Diabetes | 17+ yrs | 9.7% | 7.9% | 3,800 |
| Asthma | 6+ yrs | 8.4% | 6.6% | 3,782 |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% | 2,610 |
| Cancer | All ages | 4.7% | 3.8% | 2,203 |
| Coronary heart disease | All ages | 3.9% | 3.0% | 1,854 |
| Atrial fibrillation | All ages | 3.4% | 2.2% | 1,598 |
| Stroke and TIA | All ages | 2.7% | 1.9% | 1,265 |
| COPD | All ages | 2.1% | 1.9% | 980 |
| Dementia | All ages | 1.6% | 0.8% | 751 |
| Heart failure | All ages | 1.2% | 1.1% | 566 |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% | 464 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 347 |
| Learning disability | All ages | 0.8% | 0.6% | 390 |
| Serious mental illness | All ages | 0.8% | 1.0% | 364 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 173 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 277 |
| Palliative care | All ages | 0.6% | 0.6% | 274 |
- Breckland Surgeries PCN (3 practices)
- Ketts Oak PCN (5 practices)
- South Norfolk Hip PCN (9 practices)
- Swaffham & Downham Market PCN (7 practices)
Which practices are in Mid Norfolk PCN?
Elmham Surgery, Mattishall & Lenwade Surgeries, Orchard Surgery, Shipdham Surgery and Theatre Royal Surgery.
How do patients rate Mid Norfolk PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Mid Norfolk PCN cover?
47,081 registered patients across 5 practices in September 2026.
How many patients per GP does Mid Norfolk PCN have?
2,090 per full-time-equivalent qualified GP, against 2,171 across England.