Ketts Oak PCN: primary care network practices and patient survey
Ketts Oak PCN is a primary care network of 5 GP practices with 67,610 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,305 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Ketts Oak PCN with survey results, the share of patients describing their overall experience as good ranges from 54% at East Harling & Kenninghall Medical Practice to 99% at Dr Shaun Conway, with a median of 81% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. Dr Shaun Conway has the highest share finding it easy to get through by phone (99%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Shaun Conway | 8,136 | 99% | 99% | Good | 1,729 |
| Windmill Surgery | 8,844 | 87% | 69% | Good | 2,517 |
| Wymondham Medical Partnership | 19,348 | 81% | 55% | Good | 2,121 |
| The Humbleyard Practice | 22,679 | 55% | 25% | Requires improvement | 2,580 |
| East Harling & Kenninghall Medical Practice | 8,603 | 54% | 17% | Good | 2,688 |
Results for the network as a whole, from 583 responses, against Norfolk and Suffolk and England.
| Survey question | Ketts Oak PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 72% | 80% | 77% |
| Easy to contact by phone | 48% | 61% | 57% |
| Easy to contact via the website | 46% | 62% | 58% |
| Easy to contact via the NHS App | 41% | 55% | 54% |
| Reception team helpful | 81% | 88% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 61% | 74% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
There are 2,305 registered patients per full-time-equivalent qualified GP in Ketts Oak PCN, close to England's 2,171 and Norfolk and Suffolk's 2,133. Practices recorded 593 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 31% of appointments took place on the day they were booked (England: 45%).
24% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.6% over the year (England: shrank 1.1%).
| Measure | Ketts Oak PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Patients per qualified GP | 2,305 | 2,133 | 2,171 |
| Appointments per 1,000 patients a month | 593 | 578 | 510 |
| Face-to-face appointments | 66% | 70% | 63% |
| Same day as booked | 31% | 42% | 45% |
| Did not attend | 4% | 3% | 4% |
| Patients aged 65 or over | 24% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Ketts Oak PCN is rheumatoid arthritis (1.0% against 0.8%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Ketts Oak PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% | 11,148 |
| Depression | 18+ yrs | 12.4% | 14.3% | 6,569 |
| Asthma | 6+ yrs | 7.8% | 6.6% | 4,920 |
| Diabetes | 17+ yrs | 7.6% | 7.9% | 4,066 |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% | 3,023 |
| Cancer | All ages | 4.7% | 3.8% | 3,110 |
| Coronary heart disease | All ages | 3.3% | 3.0% | 2,196 |
| Atrial fibrillation | All ages | 2.7% | 2.2% | 1,775 |
| Stroke and TIA | All ages | 2.0% | 1.9% | 1,350 |
| COPD | All ages | 1.4% | 1.9% | 932 |
| Heart failure | All ages | 1.0% | 1.1% | 663 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 534 |
| Dementia | All ages | 0.8% | 0.8% | 560 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 393 |
| Serious mental illness | All ages | 0.7% | 1.0% | 451 |
| Learning disability | All ages | 0.6% | 0.6% | 372 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 127 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 284 |
| Palliative care | All ages | 0.3% | 0.6% | 207 |
- Breckland Surgeries PCN (3 practices)
- Mid Norfolk PCN (5 practices)
- South Norfolk Hip PCN (9 practices)
- Swaffham & Downham Market PCN (7 practices)
- West Norwich PCN (5 practices)
Which practices are in Ketts Oak PCN?
Dr Shaun Conway, East Harling & Kenninghall Medical Practice, The Humbleyard Practice, Windmill Surgery and Wymondham Medical Partnership.
How do patients rate Ketts Oak PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Ketts Oak PCN cover?
67,610 registered patients across 5 practices in September 2026.
How many patients per GP does Ketts Oak PCN have?
2,305 per full-time-equivalent qualified GP, against 2,171 across England.