Windmill Surgery, Wymondham: patient reviews and CQC rating
Windmill Surgery is a GP practice in Wymondham with 8,844 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 3.5 full-time-equivalent qualified GPs, or 2,517 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Windmill Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
69% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (81%). 127 patients answered the survey (response rate 35%).
| Survey question | Windmill Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 69% | 61% | 57% |
| Easy to contact via the website | 56% | 62% | 58% |
| Easy to contact via the NHS App | 29% | 55% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 81% | 74% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
In the Friends and Family Test for July 2026, 98% of 235 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Windmill Surgery is Good, published in September 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,844 patients were registered at Windmill Surgery in September 2026, up 3.7% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,517 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 0.9 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 3.8 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 3.3 | 4.4 |
| August 2026 | 3.5 | 5.4 |
From June 2026 to August 2026 the practice recorded 4,282 appointments a month, or 484 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 36% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Windmill Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 484 | 578 | 510 |
| Face to face | 79% | 70% | 63% |
| Same day as booked | 36% | 42% | 45% |
| More than 28 days after booking | 8% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.6% against 14.3%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and chronic kidney disease (2.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 11.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.6% | 14.3% |
| High blood pressure | All ages | 14.8% | 15.2% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Cancer | All ages | 3.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
Windmill Surgery, The Windmill Surgery, London Road, Wymondham, NR18 0AF. Phone: 01953 607607. Website: www.coastaldoctors.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wymondham Medical Partnership | 0.7 km | 81% |
| Attleborough Surgeries | 8.6 km | 62% |
| Dr Shaun Conway | 8.7 km | 99% |
| The Humbleyard Practice | 9.1 km | 55% |
| Trinity and Bowthorpe Medical Practice | 10.4 km | 69% |
- Dr Shaun Conway (99% overall experience good)
- East Harling & Kenninghall Medical Practice (54% overall experience good)
- The Humbleyard Practice (55% overall experience good)
- Wymondham Medical Partnership (81% overall experience good)
How do patients rate Windmill Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Windmill Surgery as good, above the England figure of 77%. 69% found it easy to get through by phone.
How many patients are registered at Windmill Surgery?
8,844 patients were registered in September 2026, up 3.7% on a year earlier.
What is Windmill Surgery's CQC rating?
Good overall, published in September 2018.
How many GPs does Windmill Surgery have?
3.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,517 patients per GP against 2,171 across England.
Are appointments at Windmill Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Windmill Surgery's phone number?
01953 607607.