East Harling & Kenninghall Medical Practice, Norwich: patient reviews and CQC rating
East Harling & Kenninghall Medical Practice is a GP practice in Norwich with 8,603 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 3.2 full-time-equivalent qualified GPs, or 2,688 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East Harling & Kenninghall Medical Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Its weakest is the share who found it easy to contact the practice using the NHS App: 10%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 39th of the 39 practices in Norwich with 50 or more responses. 17% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (52%). 103 patients answered the survey (response rate 39%).
| Survey question | East Harling & Kenninghall Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 54% | 80% | 77% |
| Easy to contact by phone | 17% | 61% | 57% |
| Easy to contact via the website | 15% | 62% | 58% |
| Easy to contact via the NHS App | 10% | 55% | 54% |
| Reception team helpful | 79% | 88% | 85% |
| Last contact good | 52% | 76% | 73% |
| Wait for appointment about right | 31% | 74% | 69% |
| Listened to well | 73% | 89% | 87% |
| Treated with care and concern | 75% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 83% | 92% | 90% |
In the Friends and Family Test for July 2026, 81% of 204 responses rated the practice good or very good (England: 92%).
CQC's overall rating for East Harling & Kenninghall Medical Practice is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,603 patients were registered at East Harling & Kenninghall Medical Practice in September 2026, down 1.0% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,688 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.3 nurses and 7.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 3,975 appointments a month, or 462 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 35% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | East Harling & Kenninghall Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 462 | 578 | 510 |
| Face to face | 85% | 70% | 63% |
| Same day as booked | 35% | 42% | 45% |
| More than 28 days after booking | 7% | 8% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.5% against 3.8%), stroke or TIA (2.6% against 1.9%) and coronary heart disease (4.1% against 3.0%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 18.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.3% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
East Harling & Kenninghall Medical Practice, Market Street, East Harling, Norwich, NR16 2AD. Phone: 01953 717204. Website: www.eh-khsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Attleborough Surgeries | 10.3 km | 62% |
| Botesdale Health Centre | 11.7 km | 88% |
| Grove Surgery | 12.5 km | 66% |
| School Lane Surgery | 12.8 km | 72% |
| School Lane PMS Practice | 12.8 km | 80% |
- Dr Shaun Conway (99% overall experience good)
- The Humbleyard Practice (55% overall experience good)
- Windmill Surgery (87% overall experience good)
- Wymondham Medical Partnership (81% overall experience good)
How do patients rate East Harling & Kenninghall Medical Practice?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of East Harling & Kenninghall Medical Practice as good, below the England figure of 77%. 17% found it easy to get through by phone.
How many patients are registered at East Harling & Kenninghall Medical Practice?
8,603 patients were registered in September 2026, down 1.0% on a year earlier.
What is East Harling & Kenninghall Medical Practice's CQC rating?
Good overall, published in July 2016.
How many GPs does East Harling & Kenninghall Medical Practice have?
3.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,688 patients per GP against 2,171 across England.
Are appointments at East Harling & Kenninghall Medical Practice face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East Harling & Kenninghall Medical Practice's phone number?
01953 717204.