Botesdale Health Centre, Diss: patient reviews and CQC rating
Botesdale Health Centre is a GP practice in Diss with 10,200 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 5.6 full-time-equivalent qualified GPs, or 1,808 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Botesdale Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 89%, above the England figure of 69%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 4 practices in Diss with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (93%). 121 patients answered the survey (response rate 45%).
| Survey question | Botesdale Health Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 61% | 61% | 57% |
| Easy to contact via the website | 73% | 62% | 58% |
| Easy to contact via the NHS App | 64% | 55% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 89% | 74% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
CQC's overall rating for Botesdale Health Centre is Good, published in September 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,200 patients were registered at Botesdale Health Centre in September 2026, up 1.2% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,808 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.5 nurses and 12.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 6.7 |
| August 2024 | 5.0 | 7.3 |
| August 2025 | 5.6 | 7.1 |
| August 2026 | 5.6 | 6.5 |
From June 2026 to August 2026 the practice recorded 9,254 appointments a month, or 907 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 56% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Botesdale Health Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 907 | 578 | 510 |
| Face to face | 44% | 70% | 63% |
| Same day as booked | 56% | 42% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.0% against 2.2%), cancer (5.8% against 3.8%) and chronic kidney disease (6.8% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 16.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.6% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.6% | 74.9% |
Botesdale Health Centre, Back Hills, Botesdale, Diss, IP22 1DW. Phone: 01379 898295. Website: www.botesdalehealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parish Fields Practice | 8.0 km | 82% |
| Lawns Medical Practice | 8.0 km | 86% |
| Stanton Surgery | 8.6 km | 86% |
| Eye Health Centre | 9.4 km | 73% |
| Mendlesham Medical Group | 11.5 km | 86% |
- Ixworth Surgery (91% overall experience good)
- Stanton Surgery (86% overall experience good)
- Woolpit Health Centre (71% overall experience good)
How do patients rate Botesdale Health Centre?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Botesdale Health Centre as good, above the England figure of 77%. 61% found it easy to get through by phone.
How many patients are registered at Botesdale Health Centre?
10,200 patients were registered in September 2026, up 1.2% on a year earlier.
What is Botesdale Health Centre's CQC rating?
Good overall, published in September 2019.
How many GPs does Botesdale Health Centre have?
5.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,808 patients per GP against 2,171 across England.
Are appointments at Botesdale Health Centre face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Botesdale Health Centre's phone number?
01379 898295.