Eye Health Centre, Eye: patient reviews and CQC rating
Eye Health Centre is a GP practice in Eye with 6,313 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 3.3 full-time-equivalent qualified GPs, or 1,902 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Eye Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
66% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (87%). 103 patients answered the survey (response rate 39%).
| Survey question | Eye Health Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 66% | 61% | 57% |
| Easy to contact via the website | 61% | 62% | 58% |
| Easy to contact via the NHS App | 54% | 55% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 68% | 74% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 87% | 92% | 90% |
In the Friends and Family Test for July 2026, 100% of 13 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Eye Health Centre is Good, published in June 2023. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,313 patients were registered at Eye Health Centre in September 2026, almost the same as a year earlier.
31% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 1,902 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 0.6 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 3.3 | 3.3 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 3,711 appointments a month, or 588 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 28% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
20% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Eye Health Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 588 | 578 | 510 |
| Face to face | 53% | 70% | 63% |
| Same day as booked | 28% | 42% | 45% |
| More than 28 days after booking | 8% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), atrial fibrillation (3.7% against 2.2%) and stroke or TIA (2.7% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%) and depression (9.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 15.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 87.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Eye Health Centre, The Health Centre, Castleton Way, Eye, IP23 7DD. Phone: 01379 870689. Website: www.eyehealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parish Fields Practice | 6.6 km | 82% |
| Lawns Medical Practice | 6.6 km | 86% |
| Mendlesham Medical Group | 8.8 km | 86% |
| Botesdale Health Centre | 9.4 km | 88% |
| Debenham Group Practice | 11.5 km | 88% |
- Combs Ford Surgery (73% overall experience good)
- Debenham Group Practice (88% overall experience good)
- Framlingham Surgery (69% overall experience good)
- Fressingfield Medical Centre (96% overall experience good)
- Haven Health Medical Centre (95% overall experience good)
- Howard House Surgery (80% overall experience good)
- Mendlesham Medical Group (86% overall experience good)
- Stowhealth (93% overall experience good)
- The Derby Road Practice (82% overall experience good)
How do patients rate Eye Health Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Eye Health Centre as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Eye Health Centre?
6,313 patients were registered in September 2026, up 0.2% on a year earlier.
What is Eye Health Centre's CQC rating?
Good overall, published in June 2023.
How many GPs does Eye Health Centre have?
3.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,902 patients per GP against 2,171 across England.
Are appointments at Eye Health Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Eye Health Centre's phone number?
01379 870689.