Mendlesham Medical Group, Stowmarket: patient reviews and CQC rating
Mendlesham Medical Group is a GP practice in Stowmarket with 7,916 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2021. It has 5.0 full-time-equivalent qualified GPs, or 1,592 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mendlesham Medical Group
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 4 practices in Stowmarket with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (85%). 123 patients answered the survey (response rate 47%).
| Survey question | Mendlesham Medical Group | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 80% | 61% | 57% |
| Easy to contact via the website | 67% | 62% | 58% |
| Easy to contact via the NHS App | 68% | 55% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 89% | 76% | 73% |
| Wait for appointment about right | 75% | 74% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
CQC's overall rating for Mendlesham Medical Group is Good, published in May 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,916 patients were registered at Mendlesham Medical Group in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,592 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.0 nurses and 9.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 6.2 |
| August 2024 | 4.8 | 6.5 |
| August 2025 | 5.2 | 8.4 |
| August 2026 | 5.0 | 7.1 |
From June 2026 to August 2026 the practice recorded 4,121 appointments a month, or 521 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 24% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Mendlesham Medical Group | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 521 | 578 | 510 |
| Face to face | 81% | 70% | 63% |
| Same day as booked | 24% | 42% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.8% against 2.2%), stroke or TIA (2.5% against 1.9%) and cancer (5.0% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.4 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Mendlesham Medical Group, The Health Centre, Chapel Road, Mendlesham, Stowmarket, IP14 5SQ. Phone: 01449 767722.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Debenham Group Practice | 7.5 km | 88% |
| Eye Health Centre | 8.8 km | 73% |
| Stowhealth | 8.9 km | 93% |
| Combs Ford Surgery | 9.9 km | 73% |
| Botesdale Health Centre | 11.5 km | 88% |
- Combs Ford Surgery (73% overall experience good)
- Debenham Group Practice (88% overall experience good)
- Eye Health Centre (73% overall experience good)
- Framlingham Surgery (69% overall experience good)
- Fressingfield Medical Centre (96% overall experience good)
- Haven Health Medical Centre (95% overall experience good)
- Howard House Surgery (80% overall experience good)
- Stowhealth (93% overall experience good)
- The Derby Road Practice (82% overall experience good)
How do patients rate Mendlesham Medical Group?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Mendlesham Medical Group as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Mendlesham Medical Group?
7,916 patients were registered in September 2026, up 0.1% on a year earlier.
What is Mendlesham Medical Group's CQC rating?
Good overall, published in May 2021.
How many GPs does Mendlesham Medical Group have?
5.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,592 patients per GP against 2,171 across England.
Are appointments at Mendlesham Medical Group face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mendlesham Medical Group's phone number?
01449 767722.