Framlingham Surgery, Woodbridge: patient reviews and CQC rating
Framlingham Surgery is a GP practice in Woodbridge with 9,008 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 3.5 full-time-equivalent qualified GPs, or 2,538 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Framlingham Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 97%, above the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 5 practices in Woodbridge with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (71%). 118 patients answered the survey (response rate 43%).
| Survey question | Framlingham Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 69% | 80% | 77% |
| Easy to contact by phone | 44% | 61% | 57% |
| Easy to contact via the website | 49% | 62% | 58% |
| Easy to contact via the NHS App | 52% | 55% | 54% |
| Reception team helpful | 78% | 88% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 67% | 74% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
CQC's overall rating for Framlingham Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,008 patients were registered at Framlingham Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,538 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 1.9 nurses and 11.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.5 | 4.6 |
| August 2026 | 3.5 | 4.6 |
From June 2026 to August 2026 the practice recorded 7,594 appointments a month, or 843 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 65% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Framlingham Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 843 | 578 | 510 |
| Face to face | 48% | 70% | 63% |
| Same day as booked | 65% | 42% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.9% against 0.6%), chronic kidney disease (10.1% against 4.6%) and dementia (1.5% against 0.8%). It has a lower share for depression (8.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Chronic kidney disease | 18+ yrs | 10.1% | 4.6% |
| Depression | 18+ yrs | 8.3% | 14.3% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Palliative care | All ages | 1.9% | 0.6% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 86.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
Framlingham Surgery, Pembroke Road, Framlingham, Woodbridge, IP13 9HA. Phone: 01728 723627. Website: www.framlinghamsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wickham Market Medical Centre | 8.6 km | 91% |
| Debenham Group Practice | 10.5 km | 88% |
| Saxmundham Health | 10.8 km | 80% |
| Fressingfield Medical Centre | 13.4 km | 96% |
| Little St John Street Surgery | 14.8 km | 97% |
- Combs Ford Surgery (73% overall experience good)
- Debenham Group Practice (88% overall experience good)
- Eye Health Centre (73% overall experience good)
- Fressingfield Medical Centre (96% overall experience good)
- Haven Health Medical Centre (95% overall experience good)
- Howard House Surgery (80% overall experience good)
- Mendlesham Medical Group (86% overall experience good)
- Stowhealth (93% overall experience good)
- The Derby Road Practice (82% overall experience good)
How do patients rate Framlingham Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Framlingham Surgery as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Framlingham Surgery?
9,008 patients were registered in September 2026, down 2.0% on a year earlier.
What is Framlingham Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Framlingham Surgery have?
3.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,538 patients per GP against 2,171 across England.
Are appointments at Framlingham Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Framlingham Surgery's phone number?
01728 723627.