Framfield House Surgery, Woodbridge: patient reviews and CQC rating
Framfield House Surgery is a GP practice in Woodbridge with 14,673 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 8.0 full-time-equivalent qualified GPs, or 1,843 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Framfield House Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 86%, above the England figure of 69%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 90%, against 87% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 5 practices in Woodbridge with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (93%). 108 patients answered the survey (response rate 40%).
| Survey question | Framfield House Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 72% | 61% | 57% |
| Easy to contact via the website | 74% | 62% | 58% |
| Easy to contact via the NHS App | 66% | 55% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 86% | 74% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 96% | 92% | 90% |
CQC's overall rating for Framfield House Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,673 patients were registered at Framfield House Surgery in September 2026, up 1.3% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 8.0 full-time-equivalent qualified GPs, there are 1,843 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.8 nurses and 7.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.7 | 8.3 |
| August 2024 | 8.3 | 9.3 |
| August 2025 | 8.3 | 10.4 |
| August 2026 | 8.0 | 9.0 |
From June 2026 to August 2026 the practice recorded 6,532 appointments a month, or 445 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 36% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Framfield House Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 445 | 578 | 510 |
| Face to face | 68% | 70% | 63% |
| Same day as booked | 36% | 42% | 45% |
| More than 28 days after booking | 12% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.9% against 1.1%), atrial fibrillation (3.7% against 2.2%) and cancer (6.0% against 3.8%). It has a lower share for COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 82.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.5% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.8% | 74.9% |
Framfield House Surgery, Framfield Medical Centre, Ipswich Road, Woodbridge, IP12 4FD. Phone: 01394 615500. Website: www.framfieldhouse.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Little St John Street Surgery | 0.9 km | 97% |
| Martlesham Heath Surgery | 4.0 km | 89% |
| Embrace Medical Centre | 5.8 km | 70% |
| Wickham Market Medical Centre | 7.8 km | 91% |
| Two Rivers Medical Centre | 8.4 km | 82% |
- Little St John Street Surgery (97% overall experience good)
- The Peninsula Practice (89% overall experience good)
- Wickham Market Medical Centre (91% overall experience good)
How do patients rate Framfield House Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Framfield House Surgery as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at Framfield House Surgery?
14,673 patients were registered in September 2026, up 1.3% on a year earlier.
What is Framfield House Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Framfield House Surgery have?
8.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,843 patients per GP against 2,171 across England.
Are appointments at Framfield House Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Framfield House Surgery's phone number?
01394 615500.