Martlesham Heath Surgery, Ipswich: patient reviews and CQC rating
Martlesham Heath Surgery is a GP practice in Ipswich with 5,992 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). It has 2.1 full-time-equivalent qualified GPs, or 2,899 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Martlesham Heath Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 97%, above the England figure of 69%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 16 practices in Ipswich with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (87%). 115 patients answered the survey (response rate 39%).
| Survey question | Martlesham Heath Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 89% | 80% | 77% |
| Easy to contact by phone | 78% | 61% | 57% |
| Easy to contact via the website | 67% | 62% | 58% |
| Easy to contact via the NHS App | 67% | 55% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 97% | 74% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 98% | 92% | 90% |
5,992 patients were registered at Martlesham Heath Surgery in September 2026, up 0.6% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,899 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 1.0 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 2.9 |
| August 2024 | 1.0 | 1.9 |
| August 2025 | 2.1 | 4.2 |
| August 2026 | 2.1 | 4.9 |
From June 2026 to August 2026 the practice recorded 2,447 appointments a month, or 408 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 47% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Martlesham Heath Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 408 | 578 | 510 |
| Face to face | 83% | 70% | 63% |
| Same day as booked | 47% | 42% | 45% |
| More than 28 days after booking | 2% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.1% against 4.6%), atrial fibrillation (3.3% against 2.2%) and high blood pressure (18.5% against 15.2%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 8.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 86.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.0% | 74.9% |
Martlesham Heath Surgery, 23 The Square, Martlesham Heath, Ipswich, IP5 3SL. Phone: 01473 610028. Website: www.suffolkprimarycare.squarespace.com/martlesham-heath-surgery.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Embrace Medical Centre | 2.5 km | 70% |
| Framfield House Surgery | 4.0 km | 93% |
| Little St John Street Surgery | 4.9 km | 97% |
| Two Rivers Medical Centre | 5.2 km | 82% |
| Ravenswood Medical Practice | 6.0 km | 74% |
- Cardinal Medical Practice (66% overall experience good)
- Embrace Medical Centre (70% overall experience good)
How do patients rate Martlesham Heath Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Martlesham Heath Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Martlesham Heath Surgery?
5,992 patients were registered in September 2026, up 0.6% on a year earlier.
How many GPs does Martlesham Heath Surgery have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,899 patients per GP against 2,171 across England.
Are appointments at Martlesham Heath Surgery face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Martlesham Heath Surgery's phone number?
01473 610028.