St. Helen's Street, Ipswich: patient reviews and CQC rating
St. Helen's Street is a GP practice in Ipswich with 300 registered patients (September 2026). In the 2026 GP Patient Survey, 41% of its patients described their overall experience as good, below the England figure of 77%.
Latest data: September 2026. Patient survey 2026; registered patients September 2026.
What patients say about St. Helen's Street
Its result closest to England is the share who found it easy to get through to the practice by phone: 33%, below the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 0%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
33% found it easy to get through by phone (England: 57%). The overall experience result is 21 points lower than in 2025 (62%). 27 patients answered the survey (response rate 14%).
| Survey question | St. Helen's Street | England |
|---|---|---|
| Overall experience good | 41% | 77% |
| Easy to contact by phone | 33% | 57% |
| Easy to contact via the website | 19% | 58% |
| Easy to contact via the NHS App | 0% | 54% |
| Reception team helpful | 57% | 85% |
| Last contact good | 39% | 73% |
| Wait for appointment about right | 35% | 69% |
| Listened to well | 38% | 87% |
| Treated with care and concern | 40% | 86% |
| Confidence and trust in the clinician | 47% | 93% |
| Needs met | 41% | 90% |
300 patients were registered at St. Helen's Street in September 2026, up 17.6% on a year earlier (England: down 1.1%).
St. Helen's Street, 70-74 St. Helens Street, Ipswich, IP4 2LA. Phone: 0300 123 0808.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Solway & Dr Roy Practice | 0.1 km | 81% |
| Orchard Street Medical Practice - White | 0.1 km | 89% |
| Barrack Lane Medical Centre | 1.3 km | 82% |
| Ivry Street Medical Practice | 1.3 km | 86% |
| Burlington Road Surgery | 1.4 km | 68% |
How do patients rate St. Helen's Street?
In the 2026 GP Patient Survey, 41% of patients described their overall experience of St. Helen's Street as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at St. Helen's Street?
300 patients were registered in September 2026, up 17.6% on a year earlier.
What is St. Helen's Street's phone number?
0300 123 0808.