Orchard Street Medical Practice - White, Ipswich: patient reviews and CQC rating
Orchard Street Medical Practice - White is a GP practice in Ipswich with 14,009 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 7.8 full-time-equivalent qualified GPs, or 1,796 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Orchard Street Medical Practice - White
Its best result against England is the share who said the wait for their last appointment was about right: 92%, above the England figure of 69%. Its weakest is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 16 practices in Ipswich with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (85%). 101 patients answered the survey (response rate 24%).
| Survey question | Orchard Street Medical Practice - White | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 89% | 80% | 77% |
| Easy to contact by phone | 73% | 61% | 57% |
| Easy to contact via the website | 72% | 62% | 58% |
| Easy to contact via the NHS App | 68% | 55% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 92% | 74% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 99% | 92% | 90% |
CQC's overall rating for Orchard Street Medical Practice - White is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,009 patients were registered at Orchard Street Medical Practice - White in September 2026, down 2.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 7.8 full-time-equivalent qualified GPs, there are 1,796 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.0 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 7.0 |
| August 2024 | 6.9 | 6.9 |
| August 2025 | 7.5 | 7.5 |
| August 2026 | 7.8 | 9.5 |
From June 2026 to August 2026 the practice recorded 5,638 appointments a month, or 402 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 59% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Orchard Street Medical Practice - White | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 402 | 578 | 510 |
| Face to face | 83% | 70% | 63% |
| Same day as booked | 59% | 42% | 45% |
| More than 28 days after booking | 8% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and heart failure (0.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 25.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.5% | 14.3% |
| High blood pressure | All ages | 12.2% | 15.2% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
Orchard Street Medical Practice - White, Orchard Street Health Centre, Orchard Street, Ipswich, IP4 2PZ. Phone: 01473 213261. Website: www.orchardmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Solway & Dr Roy Practice | 0.0 km | 81% |
| St. Helen's Street | 0.1 km | 41% |
| Barrack Lane Medical Centre | 1.1 km | 82% |
| Ivry Street Medical Practice | 1.2 km | 86% |
| Burlington Road Surgery | 1.3 km | 68% |
- Dr Solway & Dr Roy Practice (81% overall experience good)
- Ravenswood Medical Practice (74% overall experience good)
How do patients rate Orchard Street Medical Practice - White?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Orchard Street Medical Practice - White as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Orchard Street Medical Practice - White?
14,009 patients were registered in September 2026, down 2.1% on a year earlier.
What is Orchard Street Medical Practice - White's CQC rating?
Good overall, published in July 2018.
How many GPs does Orchard Street Medical Practice - White have?
7.8 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,796 patients per GP against 2,171 across England.
Are appointments at Orchard Street Medical Practice - White face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Orchard Street Medical Practice - White's phone number?
01473 213261.