Two Rivers Medical Centre, Ipswich: patient reviews and CQC rating
Two Rivers Medical Centre is a GP practice in Ipswich with 29,270 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 11.0 full-time-equivalent qualified GPs, or 2,659 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Two Rivers Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 16 practices in Ipswich with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (80%). 98 patients answered the survey (response rate 27%).
| Survey question | Two Rivers Medical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 82% | 80% | 77% |
| Easy to contact by phone | 44% | 61% | 57% |
| Easy to contact via the website | 69% | 62% | 58% |
| Easy to contact via the NHS App | 68% | 55% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 79% | 74% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 99% | 92% | 90% |
In the Friends and Family Test for July 2026, 100% of 29 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Two Rivers Medical Centre is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
29,270 patients were registered at Two Rivers Medical Centre in September 2026, down 1.6% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 11.0 full-time-equivalent qualified GPs, there are 2,659 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 9.1 nurses and 6.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.0 | 22.9 |
| August 2024 | 8.3 | 20.5 |
| August 2025 | 9.0 | 21.0 |
| August 2026 | 11.0 | 23.8 |
From June 2026 to August 2026 the practice recorded 12,708 appointments a month, or 434 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 63% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Two Rivers Medical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 578 | 510 |
| Face to face | 86% | 70% | 63% |
| Same day as booked | 63% | 42% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), heart failure (1.5% against 1.1%) and chronic kidney disease (6.3% against 4.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.9% | 14.3% |
| High blood pressure | All ages | 15.0% | 15.2% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| COPD | All ages | 1.4% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
Two Rivers Medical Centre, 30 Woodbridge Road East, Ipswich, IP4 5PB. Phone: 01473 907788. Website: www.tworiversmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Derby Road Practice | 1.6 km | 82% |
| Felixstowe Road Medical Practice | 1.6 km | 80% |
| St. Helen's Street | 2.2 km | 41% |
| Dr Solway & Dr Roy Practice | 2.3 km | 81% |
| Orchard Street Medical Practice - White | 2.3 km | 89% |
- Felixstowe Road Medical Practice (80% overall experience good)
How do patients rate Two Rivers Medical Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Two Rivers Medical Centre as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Two Rivers Medical Centre?
29,270 patients were registered in September 2026, down 1.6% on a year earlier.
What is Two Rivers Medical Centre's CQC rating?
Good overall, published in March 2018.
How many GPs does Two Rivers Medical Centre have?
11.0 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 2,659 patients per GP against 2,171 across England.
Are appointments at Two Rivers Medical Centre face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Two Rivers Medical Centre's phone number?
01473 907788.